Global Operations - Travel Manager

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

The Role

Creative Artists Agency (CAA) is seeking a Travel Manager to join the CAA Travel team. This individual will be responsible for supporting CAA’s Travel Program in partnership with the international travel lead and supporting all related travel activities. The Travel Manager is tasked with delivering data-driven, cost-efficient, and high-touch travel operations that support the needs of the business. This role blends analytics, sourcing, operations, and service to ensure consistency, discipline, and a seamless traveler experience.

This position supports travel operations with a strong emphasis on spend analysis, reporting, hotel sourcing, and stakeholder support. The Travel Manager partners closely with internal teams and external vendors to optimize travel spend, support complex travel needs, and drive program effectiveness.

Key Responsibilities

Data & Spend Management

• Analyze travel spend across air, hotel, and ground to identify trends and cost drivers
• Develop clear, executive-ready reporting and dashboards
• Ensure data accuracy, consistency, and a single source of truth
• Translate insights into actionable recommendations
• Track and document travel savings across tools, vendors, and bookings
• Own ongoing data analysis and reporting to support business decisions and travel program optimization

Hotel Sourcing & Negotiation

• Negotiate hotel rates and sleeping room blocks in key markets
• Support group, production, and event-related travel needs
• Partner with preferred vendors to maximize value and availability
• Manage hotel contracts, including cancellation and attrition clauses

Operations & Administration

• Oversee day-to-day travel operations and booking processes
• Maintain accurate traveler profiles, systems, and shared data
• Ensure adherence to travel policy and operational standards
• Drive efficiency and consistency across workflows
• Assist with travel booking tool administration, troubleshooting, and training
• Monitor non-refundable tickets and credits to ensure timely reuse

Service & Stakeholder Support

• Deliver high-touch, responsive service to executives and business teams
• Manage complex, time-sensitive travel requests with professionalism and discretion
• Balance traveler experience with policy compliance and cost considerations
• Resolve issues effectively, particularly during disruptions
• Support out-of-policy travel requests and T&E-related inquiries
• Partner cross-functionally with teams, including Finance, Security, and Events, as needed

Requirements

• 5+ years of corporate travel management experience at a global company, preferably within entertainment, production, or other high-touch environments
• Strong understanding of airline, hotel, and ground transportation operations
• Experience with travel platforms (Navan preferred) and/or GDS systems, including system administration and user support
• Demonstrated experience in reporting, data analysis, and vendor negotiation
• Experience with hotel group contracts, including cancellation and attrition clauses and basic legal considerations
• Ability to manage multiple priorities, meet tight deadlines, and operate effectively in a fast-paced environment
• Strong attention to detail, organization, and problem-solving skills
• Ability to review, interpret, and leverage travel reporting to inform decisions

Core Attributes

• Analytical and detail-oriented with strong business judgment
• Service-driven with a high level of professionalism and discretion
• Strong organizational and administrative discipline
• Effective communicator with a solutions-oriented mindset
• Ability to operate calmly and efficiently under pressure
• Flexible and adaptable with the ability to pivot based on business needs
• Strong internal customer service mindset with a “yes” attitude
• Ability to anticipate issues, escalate when needed, and operate independently when appropriate
• Willingness to support a function that may require responsiveness outside of standard business hours

Location

• This role is based in our Los Angeles office.

Compensation

The annual base salary for this position is in the range of $111,000 - $145,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.