Global Network Banking - Client Manager

About Global Network Banking

Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe. Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs. Our role is to deliver the full breadth of Citi's solutions—from cash management, trade finance and FX management to strategic advisory and credit—enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks and achieve their global growth ambitions.

Job Summary

The Client Manager is a pivotal role focused on delivering a best-in-class client experience through seamless execution onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support. The ideal candidate is highly organized, detail-oriented, and adept at managing complex processes and developing strong client relationships.

The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities:

1. Relationship & Origination Support

• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
• Identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.

2. Credit Management

• Manage credit requests in close coordination with various internal teams
• Monitor credit lines and escalate exceptions

3. Onboarding & Implementation

• Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.

4. Service Coordination

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback

5. KYC Ownership

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

Qualifications:

• Experience: Ideally 5+ years of experience in client management or a related role within the financial services industry.
• Technical Skills: Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education:

Bachelor’s degree in Finance or a related field preferred

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Primary Location Full Time Salary Range:

€75,200.00 - €112,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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