Who we are
At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What you’ll do
Immigration Coordination & Vendor Management
- Serve as the primary point of contact between employees, HR stakeholders, and external immigration law firms.
- Coordinate the end-to-end immigration process (work permit, residence permit, renewals, extensions) in partnership with external legal counsel.
- Ensure all required documents are collected, complete, and submitted to the immigration vendor on time.
- Track case progress and proactively update employees and relevant stakeholders on timelines and next steps.
- Maintain and regularly update the global immigration tracker or database, ensuring accurate and current case status.
- Partner with external vendors to ensure timely delivery of immigration services and adherence to agreed service levels (SLAs).
Policy Administration & Compliance
- Maintain and regularly update the Global Mobility Guides and internal Global Mobility page and related process documentation, based on updates from external legal partners and internal stakeholders.
- Support compliance by performing basic checks on local immigration rules and aligning our actions with company policy, in accordance with advice from the Global Mobility Lead.
- Generate regular reports (e.g., visa expiry reports, renewal status updates, SLA performance summaries) and share them with the Global Mobility Lead and HR leadership.
Employee and Stakeholder Support
- Serve as a first point of contact for employees and HRBPs on general immigration process queries.
- Provide guidance on document requirements, process timelines, and expectations.
- Coordinate with internal teams (HR Operations, Rewards, HRBP/HRG, Payroll, etc.) to support smooth relocation and onboarding of employees.
- Escalate complex immigration or compliance issues to external counsel or the Global Mobility Lead as appropriate.
Relocation & Assignment Support
- Support the end-to-end coordination of international relocations and assignments, ensuring that immigration, relocation, and destination services are well synchronized.
- Liaise with external relocation vendors to facilitate services such as shipment, temporary housing, and destination support for employees and their families.
Process Improvement & Project Support
- Support the Global Mobility Lead with process improvement initiatives, policy updates, and automation projects to enhance efficiency and employee experience.
- Participate in ad-hoc global mobility or HR operations projects as assigned
What we’re looking for
- Bachelor’s degree in Human Resources, Business Administration, International Relations, or a related field.
- 3–5 years of experience in global mobility, immigration, or HR operations, supporting international assignments or relocations.
- Strong understanding of immigration processes, including work permits, residence permits, renewals, and extensions.
- Demonstrated ability to coordinate and manage multiple cases simultaneously, ensuring compliance with local laws and internal policies.
- Excellent organizational, time management, and attention-to-detail skills.
- Strong written and verbal communication skills with the ability to interact professionally with employees, HR stakeholders, and external vendors.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with HR systems or case tracking tools.
- Ability to work independently, prioritize tasks, and manage deadlines in a fast-paced environment.
Preferred Qualifications:
- 5- 10 years of domain experience
- Preferred background in global mobility, relocation, and immigration
- Proven experience managing international relocation processes for employees
- Skilled in processing work and residence permit applications
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is fully remote. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?