Global Expense Management Associate Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Global Expense Management Associate Manager – Finance Shared Services

Reports to: Manager – Global Expense Management, Finance Shared Services

Location: Manila, Philippines

Summary:

This role is responsible for managing the day-to-day operations of the global end-to-end Expense Management process. It is a people leadership position accountable for ensuring that service levels are met and that the Expense Management team consistently achieves its KPIs.

Key stakeholders for this role include employees, vendors, the Procure-to-Pay team, Controllers, Tax, Treasury, Internal Audit, Payroll, and various business units that rely on support from the Expense Management process.

Responsibilities will include (but are not limited to):

• Ensure timely and high-quality responses to queries and requests related to the end-to-end Expense Management process from internal and external stakeholders.
• Ensure full compliance with company policies, SOX requirements, and prescribed procedures.
• Identify issues, perform root cause analysis, recommend corrective and preventive actions, and escalate to Leadership when necessary.
• Partner with Internal Audit on SOX readiness and related compliance initiatives.
• Support UAT and validation activities for process or system changes, including interfaces and automation initiatives.
• Assist with reconciliation of Accounts Payable–related general ledger accounts for both vendors and employees, including aged and unprocessed items.
• Conduct research and coordinate with relevant parties to resolve issues and ensure timely payment to vendors and employees.
• Deliver on agreed SLAs and KPIs and drive continuous improvement in service performance.
• Streamline and standardize Expense Management and Procure-to-Pay workflows to minimize manual work, reduce errors, enhance processing times, and optimize operational costs.
• Coach and develop direct reports, reinforcing continuous improvement and alignment to Genesys values.
• Maintain up-to-date SOPs and ensure proper documentation, workflow updates, and repository management.
• Actively participate in system implementations, upgrades, automation efforts, and global or FSSC initiatives.
• Perform other related tasks as assigned.

Qualifications & Experience

• Bachelor’s degree in Accountancy; CPA preferred.
• Minimum of 7 years of relevant experience in Accounts Payable and Travel & Expense.
• Experience in a multinational company, BPO/Shared Services, or Software/High-Tech industry.
• Solid understanding of accounting principles, internal controls, and the Procure-to-Pay (P2P) process.
• Experience with ERP systems, preferably Workday; proficiency in MS Office (Excel, Word, PowerPoint).

Skills & Competencies

• Strong organizational, leadership, and time-management skills.
• High accuracy and reliability in data processing and financial analysis.
• Strong analytical thinking, problem-solving capability, and attention to detail.
• Excellent interpersonal skills with the ability to collaborate effectively across teams and functions.
• Strong verbal and written communication skills, with the ability to communicate assertively when needed.
• Customer-focused, proactive, and able to take initiative with a high degree of accountability.
• Results-oriented, able to manage multiple tasks with minimal supervision while maintaining consistency and quality.
• Adaptability to changing priorities and ability to perform effectively in a high-volume, deadline-driven, fast-paced environment.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.