Glazing Service Coordinator

 

The Service Coordinator plays a key role in supporting both the Superintendent and Field Operations teams to ensure smooth and efficient job execution.

 

Responsibilities:

• Review contracts to confirm job requirements and ensure accuracy.
• Schedule and coordinate service job assignments effectively.
• Order materials, supplies, and equipment tailored to specific job needs.
• Prepare work orders and handle related correspondence.
• Maintain accurate and complete documentation for all completed work and service calls.
• Provide Foremen and crews with detailed job information, including scope, timelines, and safety requirements.
• Keep field staff records up to date, including licenses, applications, and police/ security checks.
• Respond promptly to customer inquiries and dispatch crews for service calls, especially for leaks and urgent maintenance.
• Maintain on-call status as required to support emergency service needs.

 

Requirements:

• Previous experience in a construction or glazing environment is considered an asset.
• Display excellent interpersonal and communication skills, both written and verbal.
• Ability to pay strong attention to detail.
• Form and maintain customer relations, in person, through email, and over the phone. 
• Ability to multitask, prioritize, stay organized, and perform in a deadline-oriented environment.
• Reliable, with strong problem-solving skills. 
• Work independently as well as in a team-based environment.