German Speaking Senior Operations Support Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

German Speaking Senior Operations Support Specialist

How will you make an impact?

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Want to build a successful career and help create a positive impact on the world? At Thermo Fisher Scientific, you can do both.

We’re seeking candidates possessing strong communication and language skills, enjoying collaboration within a global, diverse team, and passionate about supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is an excellent fit for people who thrive in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:

• First Point of Contact Customer support to B2B clients
• Internal support to Thermo Fisher partners and the field engineering team
• Delivers professional service and excellence in a high-volume diverse work environment

What will you do?

• Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B)
• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here?

• Minimum 1+ years of customer service experience is preferred
• Requires a high school graduate, a bachelor’s degree is preferred
• German C1 level (written and spoken) and English C1 level (written and spoken)
• Competent Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively