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Genesys Telecom Engineer II - Pune, India
Description
We are seeking a skilled and experienced Genesys Telecom Engineer to join our team.
As a Genesys
Telecom Engineer, you will be responsible for the design, implementation, and maintenance of our Genesys CX telecommunications infrastructure. You will collaborate with cross-functional teams to ensure seamless communication systems, troubleshoot technical issues, and provide support to end-users. Knowledge of legacy Telephony systems like Avaya will be an added advantage
The ideal candidate will possess a strong knowledge of Genesys telecom systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.
Job Responsibilities:
• Design, configure, and implement Genesys CX telecommunications systems.
• Collaborate with internal stakeholders to gather requirements, design solutions, and ensure the Genesys CX telecom infrastructure meets business needs.
• Monitor system performance and network traffic, identify potential issues, and implement proactive measures to ensure optimal performance and reliability.
• Troubleshoot and resolve complex technical issues related to Genesys telecom systems, including voice quality, connectivity, and integration problems.
• Provide technical support and guidance to end-users, resolve user-reported issues, and conduct training sessions to enhance their understanding of Genesys CX telecom systems.
• Implement security measures and ensure compliance with industry standards and regulations, safeguarding the integrity and confidentiality of communication data.
• Collaborate with vendors and service providers to procure telecom equipment, negotiate contracts, and ensure effective service delivery.
• Stay updated with Genesys CX product releases, patches, and firmware updates, evaluate their applicability, and plan and execute system upgrades accordingly.
• Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.
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Experience and Educational Requirements:
• Bachelor's degree in Telecommunications, Computer Science, or a related field. Relevant certifications may be considered in lieu of a degree.
• Proven experience with 3-5 years as an Genesys Telecom Engineer, working with Genesys PureConnect or Genesys CX
• Strong knowledge of telephony systems, including VoIP, SIP, H.323, ISDN, and digital/analog endpoints.
• Knowledge of legacy Telephony systems like Avaya will be an added advantage
• Proficiency in call routing, voice mail, conferencing, and contact center solutions.
• Familiarity with Genesys CX (CCaaS and UCaaS).
• Experience with Genesys CX for administration, configuration, and troubleshooting.
• Solid understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide user support.
• Relevant Genesys certifications are highly desirable.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned