General Porter / Front Of House

Job Description:

Porter / Front Of House

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Circa. £27,845pa + Fantastic Benefits

At King Edward VII’s Hospital, every interaction matters. As a Front of House Porter, you’ll be at the heart of the patient and visitor experience, helping to create a welcoming, professional, and reassuring environment from the moment people arrive.

This is a varied, people-focused role where your support helps ensure our hospital runs smoothly and our patients feel cared for, comfortable, and safe.

How you’ll help us make health happen.

You’ll play a vital role in shaping first impressions and supporting positive patient experiences. By offering a warm welcome, practical assistance, and calm reassurance, you’ll help patients and visitors feel supported throughout their hospital journey.

Your work behind the scenes—maintaining clean, orderly front-of-house spaces, assisting with patient movements, handling belongings, and supporting colleagues—will directly contribute to a safe, efficient, and compassionate healthcare environment. Every task you complete helps our clinicians focus on clinical care, ensuring health truly happens here.

Key Responsibilities

• Welcome patients, visitors, and staff in a friendly, professional, and compassionate manner

• Support reception and front-of-house activity, including patient check-ins and check-outs

• Assist patients with moving safely and comfortably around the hospital

• Respond to enquiries, resolve issues, and signpost visitors appropriately

• Handle and deliver patient belongings with care and respect

• Keep reception areas, waiting rooms, and entrances clean, tidy, and presentable

• Report maintenance, cleanliness, or safety issues promptly

• Support access control and follow hospital security procedures

• Assist during emergency situations as required

• Complete basic administrative tasks such as filing, mail handling, and documentation support

• Move equipment, stock, and supplies as requested

• Manage waste safely from collection to authorised disposal points

• Work closely with Front of House colleagues and wider hospital teams

• Comply with hospital policies, confidentiality, health and safety, and equality standards

• Undertake any other reasonable duties to support patient services

Key Skills / Qualifications:

• Previous experience in a service role (healthcare experience is desirable but not essential)

• Strong interpersonal and communication skills with a caring, empathetic approach

• Professional, calm, and approachable manner

• Excellent organisation and attention to detail

• Ability to remain composed under pressure and manage competing priorities

• Willingness to work collaboratively as part of a wider hospital team

• Minimum GCSEs (or equivalent

• Physically able to stand, walk, and move items as required within the role

Benefits

At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service

• In-house training for all staff

• Company pension scheme

• Interest free travel loan

• Private healthcare (Eligible after 12m)

• Bicycle Loan Scheme

• Retailer discounts

• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.   

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Locations:

King Edwards VII Hospital