General Manager

Job Description

About Ethical Bean Coffee

Ethical Bean Coffee is a premium, socially responsible coffee brand dedicated to creating exceptional products while maintaining the highest ethical and sustainability standards. As part of our partnership with The Kraft Heinz Company (KHC), we combine the agility of an entrepreneurial brand with the resources and scale of a global organization.

We are seeking a highly driven and experienced General Manager (GM) to oversee the end-to-end supply chain operations of our coffee plant — from sourcing and production to logistics, commercialization, and strategic planning. This leadership role will be pivotal in ensuring operational excellence, profitability, and long-term growth across all business channels, including retail, Away-from-Home (AFH), and online sales.

Position Overview

The General Manager will own the full P&L and manage the complete supply chain lifecycle for Ethical Bean Coffee. This includes strategy, budgeting, sourcing, production, inventory, quality, logistics, and commercialization. The GM will work closely with internal teams, external vendors, and partners at Kraft Heinz to ensure a seamless and efficient supply chain that supports the company’s growth and sustainability goals. The GM will serve as a backup to the Operations Manager who will report into the GM.

Key Responsibilities

1. Sourcing & Procurement

• Manage all supplier relationships across ~30 vendors
• Negotiate contracts and pricing for direct and indirect procurement.
• Oversee purchasing of raw materials and finished goods.
• Process and approve purchase orders and invoices for accounts payable.

2. Inventory Management – Operations Manager as Primary

• Monitor and control inventory levels across multiple distribution centers (Milton, Aurora, and 3PL sites).
• Conduct monthly inventory counts and reconcile discrepancies.
• Ensure inventory accuracy across ERP systems (MoneyWorks and SAP WMS).

3. Demand Forecasting & Planning – Operations Manager as Primary

• Integrate KHC retail supply plans with AFH and online sales data to create consolidated forecasts.
• Use data-driven insights to anticipate supply needs and mitigate disruptions.

4. Production Management – Operations Manager as Primary

• Develop and execute daily production schedules.
• Optimize labor, material, and equipment resources to achieve yield and waste targets.
• Track and report on productivity, waste, and efficiency metrics.

5. Quality Assurance – Operations Manager as Primary

• Ensure compliance with all food safety and quality standards.
• Serve as acting Quality Coordinator during leaves of absence.
• Lead internal and external quality and food safety audits.

6. Logistics & Distribution – Operations Manager as Primary

• Oversee inbound and outbound logistics operations.
• Coordinate deliveries with vendors, 3PL partners, and KHC distribution centers.
• Manage Ethical Bean’s warehouse operations, covering operational roles when required.

7. Export Management

• Lead export processes, coordinating with customers, customs brokers, and freight partners.

8. Commercialization

• Drive commercialization of new products and product updates, collaborating with internal and external stakeholders to ensure seamless launches.

9. Maintenance & Repairs – Operations Manager as Primary

• Implement preventive and predictive maintenance programs for all equipment.
• Respond to urgent breakdowns and coordinate contractor repairs.
• Manage facility maintenance and continuous improvement projects.

10. Capital Expenditures (CapEx)

• Plan and oversee all CapEx projects, ensuring alignment with strategic growth goals.

11. Compliance & Sustainability

• Maintain compliance with all regulatory, environmental, and corporate standards.
• Prepare and submit all required reports and audits on time.
• Champion sustainability initiatives across operations.

Qualifications

• Bachelor’s degree in Supply Chain Management, Operations, Engineering, or a related field (MBA preferred).
• 8+ years of progressive experience in manufacturing or supply chain management, preferably in the food or beverage industry.
• Proven leadership experience managing cross-functional operations and P&L ownership.
• Strong understanding of ERP and WMS systems (experience with SAP and MoneyWorks a plus).
• Excellent analytical, negotiation, and problem-solving skills.
• Demonstrated ability to manage vendors, logistics, and production in a dynamic, high-growth environment.
• Knowledge of food safety standards, quality systems, and compliance regulations.

Core Competencies

• Strategic and analytical mindset with operational excellence focus.
• Hands-on leadership and strong team collaboration.
• Entrepreneurial agility with attention to detail.
• Exceptional communication and stakeholder management.
• Results-driven, organized, and proactive.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$118,600.00 - $148,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs

• Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Location(s)

Vancouver - Kootenay Street - Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.