General Manager

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add A Spark to the Ordinary…  

General Managers are integral to the success of Blank Street by taking full ownership of their four walls. General Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. General Managers may also support light project work directed at growing the overall business and their individual skills.

What You'll Own

People - Deeply care for and coach your team

• Create a motivating and engaging culture in your team
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores

Product - Execute our product mix flawlessly

• Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products

Physical Space - Ensure true operational and brand excellence

• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
• Maintain operational excellence achieving company standard scores and above via our auditing platform

Performance - Be the best at what you do

• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Motivate your team to provide exceptional service
• Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Collaborate with other Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance

Who We're Looking For

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

Requirements:

• Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks:

• Bonus program 
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag