General Clerk I

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate:22.31

This position requires several repetitive clerical steps in a prescribed or slightly varied sequence, such as sorting, research, delivery to designated mail stops and all phases of mail distribution, including opening mail operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Knowledge, skills and abilities are required, but not intended to be a complete conclusive list.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Transfer APCs, hampers, or mail tubs from loading docks to the mail center in the morning and from the mail center to dock in the afternoon.
• Process and prepare all incoming mail for customer pick up as required by Statement of Work. Research mail not properly addressed or properly coded.
• Consolidate mail to be sent out at the end of the day.
• Coordinate with accountable mail vendors on outbound packages and manage pick-ups daily.
• Ensure the physical security of the mailroom and its accountable parcels.

Additional Responsibilities

• Remove trash and keep work area clean and organized.
• Responsible for performing job in safe manner, with concern for others and a desire to increase production; if needed meter machine.
• Follow HAZMAT procedures for handling potentially hazardous mail.
• Process accountable mail using the accountable mail tracking system.
• Process unidentifiable accountable mail which may require opening and reading mail and forward to appropriate location.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, or General Educational Development (GED) required.
• Preferred one-year experience in related field.
• Preferred experience working in a mail center.

Knowledge, Skills, and Abilities

• Ability to perform routine tasks on all classes of mail. Must be able to work on repetitive tasks for long periods with minimum supervision.
• Must be able to stand, reach, push and pull and walk for long periods of time.
• Ability to make minor decisions regarding mail issues/questions. Lifting requirements in accordance to contract specifications.
• Preferred experience in UPS and Federal Express shipping and procedures.
• Preferred knowledge of U.S Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured and express mail.
• Experience in operating various mailroom machines.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring manager will determine physical demands that are necessary to perform duties as described for this position.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information