As a Fulfillment Associate, you will ensure customer orders are processed efficiently and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes.
In this role you will report to Manager, Fulfillment and work from our local office.
Responsibilities:
• Process and manage customer orders.
• Coordinate shipping and logistics.
• Communicate with third-party vendors for order fulfillment.
• Conduct regular inventory checks and updates.
• Maintain operational documents and records.
• Assist in preparing volume and demand planning analyses.
• Address customer inquiries with enhanced responsiveness.
• Identify and report operational inefficiencies.
• Support the team with administrative tasks.
• Assist in training new team members on basic tasks.
Skills:
• Advanced Order Entry Systems: Proficiency in more complex order entry tasks.
• Inventory Management: Understanding of basic inventory management principles.
• Enhanced Customer Service: Improved skills in handling customer inquiries.
• Vendor Coordination: Ability to communicate effectively with third-party vendors.
• Problem Solving: Basic skills in identifying and addressing operational issues.
• Multitasking: Ability to manage multiple tasks efficiently.
• Documentation and Reporting: Enhanced ability to maintain accurate records.
• Collaboration and Training: Skill in working with and supporting team members.
Qualifications:
• High School Diploma or equivalent. Some college preferred.
• 1+ years' experience in customer service, office, restaurant or similar.
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$34,300.00 - $57,400.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.