Freedom Boat Club - Sr. Manager, Dock Experience

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Freedom Boat Club of Connecticut team, you will be responsible for the member experience with the Club and the daily management of the dock staff across the Connecticut locations. We are looking for a strong manager that will drive a remarkable member experience, develop strong teams, and collaborate closely with the Fleet Team and other support functions. The Sr. Manager, Dock Experience is responsible for operational efficiencies and Club performance as it relates to members and staff experience. 

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Staff Oversight: Provide final authority on staffing decisions; manage Club Managers and dock staff daily; conduct performance reviews for location-level managers.
• Hiring & Onboarding: Lead recruiting efforts, including resume review and interviews; partner with HR to onboard new staff and deliver initial and ongoing training.
• Staff Scheduling: Ensure all locations are appropriately staffed and partner with managers to build schedules that provide dock coverage. Act as interim Club Manager temporarily when there is a lack of coverage.
• Budget & Payroll: Manage dock staff wage operating budget; review and approve payroll for accuracy and compliance.
• Membership Experience: Ensure member satisfaction and retention; review Qualtrics feedback and implement corrective measures; handle member correspondence regarding incidents, billing, and feedback; develop and update local waterway guides.
• Member Reservations: Oversee all aspects of reservations, including modifications, same-day requests, weather notifications, fees, fuel charges, reminders, training vessels, and closure notices.
• Training Function: Manage the Training function including the Captain crew; own New Member Orientation scheduling and training coordination.
• Reporting & Analysis: Evaluate and report member and staff KPIs; perform ad hoc analyses to support operational improvements.
• Safety & Compliance: Support Fleet Team in implementing safety and compliance measures across locations. Adhere to all safety procedures and act as a champion for safe practices.
• Documentation & Standards: Develop and maintain staff manuals; create and implement SOPs and improvement processes to ensure consistency.
• Mentorship & Leadership: Mentor Club Managers and dock staff; conduct regular location visits to assess staff performance, operational needs, and fleet conditions.
•  Collaboration & Industry Relations: Maintain relationships with marina managers and landlords; collaborate with other FBC functional groups to advance organizational objectives.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• Bachelor’s degree required
• Demonstrated ability to manage others 
• Thorough understanding of practices, theories, and policies involved in operations  
• Excellent verbal and written communication and people skills  
• Must be a self-starter and capable of working unsupervised 
• Excellent organizational skills and attention to detail 
• Excellent analytical, decision-making, and problem-solving skills  
• Proficient in Microsoft Office Suite or related software  
• Be at least 21 years of age 
• Pass a background/education check, and drug screen 
• Have a valid driver’s license and a good driving record  

Preferred Qualifications: 

• 2-3 years of related operations experience 
• Experience in and around boats 
• Ability to perform minor boat maintenance 
• Positive, cooperative attitude with the capability of working unsupervised  

Working Conditions:

• Work outdoors and in various weather conditions for an extended period of time  
• Work in a marina setting on docks that may be fixed or floating  
• Work near and on the water  
• Safely move on, off and in vessels during various tide and weather conditions  
• Ability to lift up to 30 pounds at a time, pull, lift, carry, squat, twist and kneel 
• Vision adequate to read/manipulate handheld tablets 

The anticipated pay range for this position is $76,300 to $100,000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Freedom Boat Club

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.  

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do.  We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters. 

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page. 

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Freedom Boat Club