Fraud Analyst II - Wire

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General Function:

The Fraud Analyst II position can span multiple areas within the Fraud department including Fraud Detection, Fraud Communications, Domestic Collections & Fraud Operations Support. Fraud Analyst IIs analyze, decision, and prep fraud alerts and cases. They provide guidance to other fraud analysts with respect to training and alert/case evaluation. Analyst II tasks are more complex or higher risk than Fraud Anayst I positions. The position requires the analyst to be an SME (subject matter expert) in their area of fraud.

Enhanced attention to detail, multi-tasking, communication, and critical thinking skills are required for the position. This position works closely with fraud leadership in developing policies and procedures to enhance detection efforts and reduce fraud risk.

Essential Duties And Responsibilities:

• Reviews, analyzes, and decisions Fraud Detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures
• Communicates directly with customers and bank personnel to address fraud risk and concerns, and to educate on fraud topics as needed
• Opens and preps fraud cases
• Appropriately escalates matters associated with fraud activity that warrants engagement to supervisory staff
• Provides fraud related support and works with the first line of defense for the bank
• Works with various business units to understand the alerted activity and to ensure compliance with laws
• Meets scheduling and time tracking expectations to support performance tracking
• Meets performance, quality, and customer service standards
• Provides subject matter expertise and training assistance to others as needed
• Works advanced level fraud alerts and/or case work
• May assist supervisor with process improvement & special projects
• Performs other duties as required

Supervisory Responsibilities:

None.

Minimum Knowledge, Skills and Abilities Required:

• One to three years of experience in bank fraud preferred
• Fraud Detection and Fraud Communication experience preferred
• Associates Degree or equivalent work experience
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills
• Highly organized with the ability to multi-task detailed items and follow up as needed
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends
• Proactive in identifying potential concerns and following-up to resolve such issues
• Excellent teamwork, interpersonal, and relationship building skills
• Ability to make decisions or know when to escalate matters to management
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments
• Ability to communicate effectively with management
• Ability to work independently and complete assigned work in a timely and accurate manner
• Ability to provide consulting, training, and coaching support to employees
• Ability to maintain professional composure in a dynamic work environment that often requires the management of multiple and competing priorities
• Proficiency with Microsoft Office Suite

Working Conditions:

• Position is on-site
• Normal office environment with little exposure to dust, noise, temperature, and the like
• Extended viewing of a LED/LCD computer monitor

Fraud Analyst II - Wire

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Farmington Hills, Michigan 48331-3552

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.