Fraud Analyst

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary:

Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks. This position will perform daily monitoring activities designed to detect both internal and external instances of fraudulent activity. Where possible, the incumbent will design, develop, and implement processes that prevent or limit fraudulent activity, whilst maintaining a low rate of false positives and minimal impact to the customer experience.

This position has reporting deliveries and requires close work with vendors and relevant stakeholders to ensure that fraud detection and prevention systems are appropriately configured and maintained.

This position typically works under general supervision and will regularly exercise discretionary decision-making authority to perform daily fraud analysis, fraud reporting and support fraud monitoring development.

Essential Job Duties and Responsibilities:

• Perform daily review and analysis of transactions and customer profiles to identify any cases of actual or suspected fraud across all channels.
• Administer and analyze the daily fraud alerts and checklists, fraud related refunds and chargebacks, conduct rule analysis, determine, and administer hotlists, manage token counterfeiting, and manage scams. Tasks required will be determined by evolving fraud management and geographic or client requirements.
• Fully investigate any cases of actual or potential fraud.  Resolve issues associated with fraud detection and prevention activities.  Identify root-causes for fraud events.
• Perform monitoring and analysis to support prevention of fraud, ensuring fraud related prevention and detection activities are relevant and evolve with changing circumstances. Analyse changes in fraudulent behaviour and highlight discrepancies with data trends.
• Configure and maintain fraud detection systems.
• Using findings from analysis and investigations, liaise with the system vendor(s) and other stakeholders to ensure that fraud rules are created and tuned to respond to trends and changes in fraudulent behaviour.
• Oversee management of stand-alone database tools, where used, to provide analysis and reporting capabilities to meet fraud management deliverables.
• Conduct user acceptance testing of system enhancements and changes.
• Participate in the development of requirements for system enhancements and changes. Contribute to shaping best practice and developing investigative tools to ensure quality and timely outcomes.
• Develop and implement processes and reporting to monitor for instances of internal fraud, and fraud or theft from associated sub-contractors or third parties. Examples include, but are not limited to, file tampering, theft, Customer Contact Centre fraud, Operator fraud and TPN fraud. Contribute to control and procedural enhancements where related to subject matter expertise.
• Produce, and issue to stakeholders, comprehensive reporting on potentially fraudulent activity with adherence to daily, weekly, and monthly reporting as defined by project, ensuring timeliness and quality of deliverables.
• Respond to 'travelling customer' enquiries in an accurate and timely manner which aligns to policy and procedures. Liaise closely with Customer Care where 'travelling customer' have been impacted by the operations of fraud detection systems. Be a key escalation point for our Cubic or Client Contact Centre and Operations teams to assist with customer interaction and disputes.
• Ensure that tasks are completed adhering with all legal, regulatory, policy and business requirements.
• Keep up to date with changes to legislation and fraud detection processes.
• Regularly review and, where necessary, amend supporting control processes, procedure, and work instruction documents, ensuring they are up to date and available to other team members.
• Actively look for and identify process improvements and provide recommendations to management.
• Provide subject matter expertise with respect to fraudulent activity, monitoring and prevention.
• Model high standards of performance and behaviour to serve as a positive role model for others.
• Participate in internal and external audits as needed.

General Duties and Responsibilities:

• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organisations
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:
 

Qualifications

Essential:

• Tertiary degree in a business, legal or technology discipline.

Desirable:

• Professional or post-graduate certifications in industry related field.

Skills/Experience/Knowledge

Essential:

• At least 3 years’ experience in fraud management and business analysis.
• Good understanding of payment processing and fraud prevention processes.
• Demonstrated ability to analyse patterns in data to detect potential fraud and formulate action plans.
• Understanding of transaction and customer monitoring solutions.
• Experience using fraud detection systems.
• Experience of working with sensitive/confidential information.
• Strong analytical and investigative skills.
• Attention to Detail.
• Experience of interacting with customers, senior employees, and stakeholders, both internally and externally.
• Proven time management and priority setting skills.
• Competent user of Microsoft Office suite; particularly MS Excel.
• Knowledge of relational database management systems (RDBMS) (i.e. Oracle or MS SQL).
• Experience in using SAS and/or SQL coding to discover data driven insights.

Desirable:

• Knowledge of SQL, Power BI, VBA & MS Access an advantage.
• High level knowledge of Chargeback rules.
• Experience in liaising with the technical and finance teams.
• Experience of working with remote teams.

Personal Qualities

• Self-motivated with the ability to work on own initiative.
• Desire to learn, grow and succeed.
• Able to work well under pressure, prioritise conflicting demands and find solutions to technical challenges.
• A collaborative style and ability to work as part of a team.
• Desire to learn, grow and succeed.
• Communicates openly, quickly, transparently, and clearly.
• Can manage conflicting priorities quickly and effectively.
• Able to easily adapt to a changing environment and maintain a high level of personal resiliency.
• Uses structured analytical and problem-solving abilities.
• Inclination towards problem-solving and willing to take personal initiative and be proactive.
• Able to consistently follow procedures with attention to detail.

Condition of Employment:

Successful outcome of a National Police Check.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.  Duties, responsibilities and requirements may change over time and according to business need.

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Worker Type:

Employee