We’re looking for our Founding Product Support Lead to interface with customers, document Zaymo’s product, and recommend product direction. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.
You’ll work directly to the CEO and build this role from scratch. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows
At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.
Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.
Profile 1: You love to build. You may want to found a startup someday. You can think clearly, write well, and you have strong interpersonal skills. You have enough empathy and intuition to feel what the market demands and recommend features.
Profile 2: You are a top-tier support leader. You know what success looks like for a support org
Questions? Reach out to careers[at]zaymo.com