Food and Beverage Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Food and Beverage Administrative Assistant
Full time

Position : Supervisor
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for a Food and Beverage Administrative Assistant who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Director of Food and Beverage.

Summary

The Food and Beverage Administrative Assistant has a solid knowledge of administrative skills. He/she must have a strong work ethic and people-management and facilitation skills, passion for excellence, expertise in hospitality operations. In addition, the candidate must have interpersonal skills, is able to prioritize and adapt to the changing needs of the operation.

The Food and Beverage Administrative Assistant is responsible to compile monthly reports and ensure proper distribution. Works harmoniously and professionally with co-workers and supervisors, maintaining confidentiality. Maintain and order stationery supplies for the F&B Division. Assists in completing special projects which may include mailings, competitive surveys, menus or other assigned duties such as Glitch and Medallia follow up to guests. Maintains policy and standard manuals; updates and distributes as necessary.

The candidate must have a firm knowledge of the Food and Beverage Division Operations and effective communication skills in both speaking and writing English and Korean.

Education

High school education or equivalent experience

Experience

Minimum three years of administrative experience, preferably in a hospitality or restaurant-related field or other equivalent experience

Desired Skills

• Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Has proven ability to manage multiple priorities with lean resources while delivering high-quality results
• Is proactive, hands-on and able to operate autonomously
• Requires reading, writing and oral proficiency in the English and Korean language (Chinese is also an advantage)
• Has a positive attitude with a generous and uplifting team approach
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft
• Is flexible with his/her schedule with the ability to work all shifts, weekends and holidays

Eligibility

Requires the ability to operate computer equipment, including word processing and spreadsheet software

Key Functions

• Types correspondence, reports, composition of letters, and memorandums; opens, examines, sorts incoming mail and when appropriate gathers information necessary for response; takes and distributes departmental and divisional meeting minutes
• Maintains and orders stationery supplies for the F&B Division
• Assists in completing special projects, which may include mailings, competitive surveys, menus or other assigned duties such as Glitch and Medallia follow up to guests
• Maintains policy and standard manuals; updates and distributes as necessary
• Maintains files, schedules, and calendars for management members of the Food & Beverage Division; coordinates, sets and confirms interviews and appointments
• Assists in completing special projects, which may include mailings, competitive surveys, menus or other assigned duties; maintains and orders office supplies
• Assists in phone coverage with other departments
• Assists in making restaurant reservations, and catering inquires
• Anticipates the needs of guests, responds accordingly to guest inquiries or problems, and recognizes regular guests by name and utilizes the guest’s name consistently
• Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Communicates with employees and managers to ensure operational needs are met
• Remains calm and alert, especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employees
• Supports the entire Food and Beverage operation, including working in other areas if necessary
• Communicates with guests and employees using a positive and clear speaking voice
• Listens to understand guest requests, responds with appropriate actions, and provides accurate information
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Works harmoniously and professionally with co-workers and supervisors

Visa Requirements

Must already possess valid work authorization in South Korea.

We look forward to receiving your application!