Floor Supervisor

 

Job Title:	Floor Supervisor	Terms of employment:	Full-Time, Salary, contract, and core
Department(s):	Manufacturing, Various	Compensation:	$61,360/annum CAD
Reports to:	Room Manager	Submit Applications by:	Monday, May 18, 2026 by 12:00 PM EST
Location:	Etobicoke, ON	Expected Hire Date:	June 15th; start dates will vary due to multiple vacancies

 

The Role: Floor Supervisor

Availability: Full-time with an ability to work mornings, afternoons, and occasional weekends and holidays. 

Working alongside the Room Management team, the Floor Supervisor oversees the daily activities for the production area and is responsible for ensuring staff are working safely, while meeting production or distribution & fulfillment requirements. Train, coach, and motivate staff to ensure good morale as well as a high level of productivity. Maintain accurate staffing levels to meet department needs. Implement initiatives aimed at improving processes, safety, and efficiencies. As a Floor Supervisor, you bring Lush’s Leadership Practices into all elements of your business:

Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

 

What You Do (Responsibilities):

• Supervise a team of floor staff, potentially exceeding 50 staff
• Oversee that best practices, quality standards, and health and safety procedures are adhered to and address any areas of concern to management
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed
• Report and document workplace incidents to management
• Organize, assign, and delegate daily tasks, activities, and workflow to the team leaders
• Participate in reviewing and developing department standard operating procedures
• Oversee and monitor the pace of production, picking, packing, shipping, and receiving
• Complete and ensure documentation of pre-shift checklists
• Ensure a high level of motivation through coaching and feedback to the team leaders
• Escalate significant performance issues to the room management team
• Ensure smooth communication between shifts
• Determine and facilitate what training is required for floor staff
• Participate in performance discussions in partnership with room management
• Support recruitment initiatives and oversee staff attendance, punctuality, and break periods
• Support payroll entry and timecard verifications
• Review weekly production plan and/or orders & deliveries to determine staff requirements and create a weekly work schedule
• Maintain the highest level of product fulfillment possible
• Support DEIB initiatives and communication
• Host daily huddles and meetings as required

 

Who You Are (Qualifications):

Required:

• Current Lush employee has held their current role successfully for one year
• General understanding of manufacturing/warehouse operations (i.e., routings/metrics, compounding, production lines, processes)
• Flexibility to work within the Distribution, Digital, and Manufacturing businesses as required
• Confident with basic mathematics, ability to count, including addition and subtraction
• Proven track record in training, coaching, and developing employees
• Knowledge of Employment Standards and Occupational Health and Safety standards
• Excellent problem-solving and communication skills
• Exceptional organizational skills
• Reliable, consistent attendance, punctual, and dependable
• Able to provide and receive feedback
• Commitment to abide by and oversee health & safety regulations
• Commitment to abide by and oversee our quality and good manufacturing practices
• Familiar with production room Key Performance Indicators (KPIs)/Production Measurements (i.e., targets, PPH)
• Able to navigate email, MS Office Suite, and Google programs (i.e., Sheets, Chat, Meet)
• Accustomed to working in a highly seasonal, high-pressure environment
• Comfortable with reading, writing, and speaking English to communicate with peers and leadership on all platforms (i.e., in person, via email, via Google/Teams chat)
• Able to do physical work for 8-hour shifts, be on your feet either standing or walking throughout the shift, and feel able to lift up to 50 pounds without any restrictions
• Capable of completing physical activities such as bending down, pulling, and pushing throughout the shift without any restrictions

 

Preferred:

• Experience working at Lush Cosmetics, preferably in Manufacturing/Distribution
• Experience as a Lush Team Leader/Trainer (seasonal or core)
• Experience as a Lush Floor Supervisor (seasonal or core)
• Experience working in a variety of rooms and departments within Lush Cosmetics
• Previous experience working as a Team Leader or Floor Supervisor 
• Capable of performing basic payroll functions
• Proficiency with using ERP/MRP systems (such as AX, OMS, D365)
• Comfortable with presenting and public speaking
• Experience in cosmetics, pharmaceuticals, manufacturing, warehousing, supply chain, and/or food industries
• Knowledge of mechanical equipment and processes
• Experience in providing reports and completing other administrative tasks
• Flexible to work mornings, afternoons, weekends, holidays, and occasional overtime as needed

 

How to Apply: Submit the application found on the Colleague Center Internal Job Board. Posting closes Monday, May 18, 2026, at 12:00 pm EST

Timeline: Application review: week of May 18th, Interviews begin: week of May 25th, Debrief and offers by week of June 8th, Position starts by June 15th.

Need help? Email the recruiter: monica.pinzon@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}