Floor Leader

Floor Leader

Department: Department of the Air Force

Location(s): Kadena Air Base Okinawa, Japan

Salary Range: $17.33 - $25 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and is located at the Chili's Grill and Bar on Kadena Air Base, Okinawa, Japan.

Major Duties:

• Assists the on-duty restaurant manager and the general manager in overseeing the operation of the front of the house (FOH) functions of Chili's Grill and Bar, with emphasis on ensuring smooth operation of greeting, seating, serving, and receiving payments from customers and ensuring quality and timeliness of service is within standards. Investigates and resolves food and beverage quality and service complaints. Keep management abreast of issuer requiring supervisor attention. Reports progress, delays, or any other pertinent customer service issues to the shift manager. Completes all end-of-shift documentation and submits to the shift manager. Serves as a worker leader for hosts/hostesses, bussers, cashier-checkers, and To-Go staff and assists with the wait staff. Provides day-to-day guidance and work assignments. Relays instructions from the managerial staff for work assignments and other issues. Ensures work is started on time and sets the work pace. Ensures that work-site materials and tools are available. Ensures employees follow security, safety, and housekeeping duties and work is in compliance with Chili's standard methods and procedures. Tracks hours of work. Serves as first point of contact for employee disputes and attempts to resolve them informally. Refers those that cannot be resolved to senior management. Trains hosts/hostesses, cashier-checkers, and To-Go staff, ensuring training meets the Chili's standards and results in compliance with those standards and procedures outlined in the standards. Demonstrates work methods and provides work-related guidance and training. May be required to assist in general orientation and other training. Functions as senior host/hostess on duty during assigned shift, filling in and performing host/hostess duties as required, particularly for large groups and protocol scenarios. Ensures host/hostess station is maintained in a clean and orderly manner. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12952698

Qualifications: Who May Apply: Open to those in Okinawa, Japan only. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/15/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must be a high school graduate. Must have experience in and knowledge of Chili's cashier-checker/hostess duties in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. Must be certified as a Chili's in-house trainer for the assigned areas. Must be able to speak, read, write, communicate, and understand the English language. Must possess experience which has required skill in dealing with the public. Must have the ability to stand for a prolonged period of time. Must be able to lift objects weighing up to 30 pounds. Must be able to work shift-schedules, weekends, and holidays. Must be able to obtain Food Handler's Certification.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/15/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant . To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Application Deadline: 2026-05-15