About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
PREREQUISITES
- Fitness or Sports Diploma
- Yoga Teacher Certificate
- Minimum of 2 years in a similar position
- Good level of spoken and written English
Job Functions
Fitness Center Operations
- Open and prepare the fitness center, ensuring cleanliness and proper setup according to standards.
- Verify the functionality of all sports equipment and electrical devices (music system, lighting, computer, etc.).
- Maintain a dynamic and welcoming atmosphere in the fitness area.
- Ensure constant availability of bottled water, towels, fruits, and juices.
Guest Interaction & Assistance
- Welcome every guest entering the fitness center and provide assistance in gym, padel, and tennis areas.
- Present the fitness center and its equipment to clients upon request.
- Organize and manage client reservations and respond to online inquiries.
- Offer personalized training programs adapted to clients’ conditions and needs, ensuring safety.
- Demonstrate versatility by conducting individual coaching sessions and group classes.
Safety & Standards
- Ensure the well-being and safety of all guests using the facilities.
- Monitor clients while using machines and equipment.
- Respond appropriately to emergencies within the hotel and general emergency situations.
- Comply with all Four Seasons standards, employee procedures, hygiene, and safety regulations.
- Maintain professional discretion and confidentiality regarding client information.
Communication & Reporting
- Read and update the daily logbook.
- Inform the Fitness Supervisor or Senior Supervisor of any client complaints.
- Provide regular feedback on equipment status to the Supervisor.
- Participate in departmental inventory and report shortages promptly.
Knowledge & Development
- Master theoretical and practical knowledge for client assessments.
- Understand contraindications for proposed physical exercises.
- Attend Spa staff meetings and participate in training workshops to enhance skills.
- Have thorough knowledge of the entire spa treatment menu and confidently describe it to encourage bookings.
Additional Responsibilities
- Perform all morning or evening shift tasks as per schedule.
- Assist colleagues when needed and work effectively as part of a team.
- Successfully pass all standard tests and adhere to telephone usage protocols.
- Execute other tasks or projects as requested by hotel management.