First Response Case Worker

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Position Title: Case Manager – First Response

Classification: SCHADS Crisis Level 2 / Social Level 4

Department: Spring Hill | Status: Full Time

A role with real impact

Step into a frontline role where every interaction matters. As a Case Manager (First Response), you’ll be the first point of contact for individuals and families across South‑East Queensland who are at risk of, or currently experiencing, homelessness.

You’ll provide immediate support, complete assessments, coordinate referrals, and develop person‑led case plans that help people move toward safety, stability, and long‑term wellbeing.

Your work is grounded in trauma‑informed, strengths‑based, and person‑centred practice—meeting people where they are and helping them take the next step forward.

What you’ll be doing

Case Managers work flexibly across key service areas depending on program needs and community demand.

Initial Assessment & First Response

• Respond promptly to calls and emails, providing interim support and assessing needs, risks, and vulnerabilities using tools such as QHIP, AVHHTS, and safety plans.
• Assist walk‑in clients onsite, offering immediate assessment and referral.
• Build respectful, empowering relationships that promote choice and self‑determination.
• Provide clear information, advocacy, and referrals to internal and external services.

Case Management Support

• Conduct ongoing assessments from intake through to exit, ensuring support remains responsive to changing needs.
• Develop collaborative case plans that identify goals, interventions, and strategies to overcome barriers.
• Connect individuals and families with services, community supports, and advocacy where needed to ensure equitable access.

What you’ll bring

• Degree qualification in social work, welfare, community development or related field OR
• demonstrated high level of sector knowledge and skills attained through previous
• appointments, service and study/development
• Relevant experience in a social service environment including in client assessment and case management
• A valid QLD Working with Children Check (role is based at a site supporting young people and families).
• A current Driver’s Licence.
• A First Aid Certificate (required if rostered accordingly).

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration