Fire Service Technician

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

  • Medical/Dental/Vision insurance

  • Health Savings Account (HSA)

  • Life Insurance

  • 401(k) savings plan with company match

  • Short-Term and Long-Term Disability

  • Employee Assistance Program

  • Wellness Program

  • And More!

We are seeking a skilled Fire Service Technician to join our team. In this role, you will be responsible for maintaining and repairing fire protection systems to ensure compliance with safety standards and regulations. Your work will help safeguard lives and property by ensuring all fire safety equipment operates effectively.

What you will do

• Respond to service calls, assess reported issues, and communicate with customers to confirm problems.

• Diagnose, repair, and install electronic fire alarm systems and related building systems, following established troubleshooting procedures and technical documentation.

• Service and troubleshoot fire and life safety systems from various manufacturers, including SimplexGrinnell.

• Interpret blueprints, diagrams, specifications, and operational manuals to ensure accurate work.

• Maintain clear communication with customers and district staff, ensuring satisfaction and accurate documentation via smartphones and laptops.

• Participate in on-call rotations and assist with training or mentoring team members.

• Provide proactive solutions to improve building efficiency and resolve service-related issues.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

• On call and after-hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems

• Must be able to interpret blueprints, diagrams and specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions. 

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required. 

• Demonstrate a high level of customer service. 

• Maintain truck inventory to ensure timely response to customer needs. 

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 

• Strong organizational skills, positive attitude, and an ability to learn quickly. 

• Possess a valid driver’s license and driving record that meets company requirements. 

• Retain any licenses that are required by National, State and Local codes. 

Preferred

• Technical training

• NICET II