Fire Service Coordinator

Join Our Team and Shape the Future!

We are one team—united, collaborative, and committed to creating purposeful solutions that move the world forward. Bring your talent, passion, and drive, and we’ll provide the space, support, and opportunity to grow, succeed, and make a difference. Work with award‑winning technology that champions sustainability, safety, and health.

What We Offer

• Competitive Starting Pay
• On‑the‑Job Paid Training
• Tuition Reimbursement
• Global Advancement Opportunities with Unlimited Career Pathways
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits Package
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) Plan with Company Match
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What You Will Do

The Billing Packet Coordinator is responsible for packaging and delivering complete billing packets—including reports and certified payroll—to customers requiring comprehensive documentation. This role ensures accuracy, consistency, and timely submission to support prompt customer payment. You will coordinate invoice packaging activities across both fire and HVAC domains, ensuring efficiency, cost effectiveness, and exceptional customer satisfaction.

How You Will Do It

• Monitor daily customer accounts to ensure invoices are prepared and sent on time.
• Manage the complete invoice packaging process, from creation to delivery by email or mail.
• Respond to customer requests for documentation and backup materials.
• Support customer relationships by assisting with invoice disputes and driving timely resolution.
• Collaborate with the billing team during month‑end close to ensure all revenue is captured and billed.

What We Look For

Required Qualifications

• High School Diploma or equivalent
• 3–5 years of customer service experience
• Excellent communication skills
• Strong organizational abilities
• Proficiency with Microsoft Office suite

Preferred Qualifications

• Notary Public certification
• Prior industry‑related experience (fire, HVAC, construction, or similar)

HIRING HOURLY RANGE: $25.00-30.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market 
data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.