Financial Systems Manager - Coupa

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is a key technical and operational role serving as the dedicated Financial Systems Manager to the high-growth Industrious Accounting and Finance team. The core mission is to ensure the integrity, efficiency, and scalability of our Procure-to-Pay (Coupa) and general ledger (NetSuite) environments, along with their associated integrations. This person will be the primary functional expert, providing daily tier-one support, resolving system issues, driving continuous process improvements, and contributing to global expansion planning. Success in this role requires a hands-on, problem-solving approach to minimize downtime and maximize user adoption for critical financial tools.

While this role is embedded within the Accounting and Finance organization, it requires close cross-functional partnership with our Digital and Engineering teams, particularly when debugging complex integrations and deploying new features. A critical element of this position is a deep understanding of financial compliance, internal controls (SOX-relevant), and the sensitive nature of financial reporting deadlines. The Manager must have the technical expertise and conviction to ensure system configurations and processes remain compliant, knowing when and how to say "no" to non-compliant requests to safeguard the company’s control environment and the accuracy of its financial statements.

Ultimately, the ideal candidate is a proactive systems administrator and operational leader who is culturally aligned with the Finance team's goals, including attention to detail and accountability, while possessing the technical depth to bridge the gap between financial requirements and IT execution at a fast-paced, exciting growth company.

In this role:

• You'll be the go-to support person for our Finance team, handling daily system issues and working on cool integration projects.
• Your main focus will be keeping Coupa and NetSuite running smoothly and making sure they talk nicely to each other and other systems.
• Get ready for a lot of tickets! You'll manage a high volume of requests via Zendesk (Gotta hit those SLAs!) and be quick on Slack for urgent stuff.
• You'll need to be an independent investigator, resolving errors, access problems, and system issues using your admin permissions in Coupa and NetSuite.
• You'll debug Workato automations connected to Coupa/NetSuite. If it's a technical fire, you pass it to the engineering team.
• This isn't just a helpdesk gig. You'll drive system and process improvements, help with new feature testing (UAT is your friend), and write great documentation to help everyone help themselves.
• You'll participate in planning to make sure our systems can handle us expanding into new countries.

You’ll love this role if:

• You have 4+ years of experience supporting or administering financial systems, specifically Coupa but NetSuite would be a bonus!.
• You are an expert in Coupa configuration and troubleshooting, including Chart of Accounts, External Integrations, Account and Security Groups, and Approval Chains.
• You've maybe even been through a Coupa implementation project previously!
• You are comfortable managing a high volume of support requests and hitting strict deadlines (e.g., via Zendesk or a similar ticketing system).
• You pride yourself on being a sharp problem-solver and are highly detail-oriented.
• You can explain complex technical issues clearly to non-technical finance and accounting colleagues.
• The idea of managing multiple priorities in a fast-paced, growth environment excites you.
• Bonus: You have a basic understanding of accounting/finance principles (P2P, financial close, expense reporting).
• Bonus: You have experience with SOX compliance or building and maintaining internal controls.
• Bonus: You have experience with Workato or similar integration platforms.

This role isn’t for you if:

• You have minimal or no experience administering or configuring Coupa as a primary focus.
• You prefer working on large, long-term projects and don't enjoy the daily rhythm of support and troubleshooting tickets.
• You aren't willing to dive into system internals and independently investigate and resolve errors and access issues.
• You are uncomfortable being the primary technical voice for financial compliance and controls, sometimes needing to push back on non-compliant requests.
• You are not comfortable juggling a high volume of operational tasks and urgent needs from the Finance team.

Compensation

The annual base compensation range for this role is between $105,000 and $115,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual 10% bonus and participation in our long-term incentive program.

Base and bonus compensation are just two components of Industrious’ total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.