Financial Crime Policy Manager

Job Description

To develop, maintain and oversee Financial Crime Policies and Standards, designed to ensure that business areas/segments are compliant, protected from risk and loss from financial crime.

• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide proactive stakeholder engagement for all policy changes, ensuring business and regulatory needs are appropriately accommodated within Financial Crime related policies and standards.
• Engage with teams to support business procedure evaluation to ensure they meet expectations including regulatory requirements.
• Be accountable for oversight and authorisation of Financial Crime related policy deviance, where temporary or permanent exceptions to Financial Crime related policies are agreed.
• Provide support for second line compliance monitoring and testing of financial crime risks Provide second line support for first line fraud prevention teams.
• Provide feedback on financial crime risks and issues to define and deliver appropriate solutions to mitigate risk.
• Produce regular management information and data for reporting on Financial Crime risks to be presented to Regional and Executive Boards.
• Consult with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
• Manage, oversee, and monitor Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
• Ensure understanding of and the control of the Know Your Customer (KYC) / Anti-Money Laundering and Anti-Money Laundering Foreign Account Tax Compliance Act (FATCA) / Automatic Exchange of Information (AEOI) regulations.
• Ensure compliance with and oversight of ongoing statutory regulatory requirements Update operational procedures and participation in compliance committees.
• Provide an advisory role for the business as the SME on Financial Crime.
• Display and encourage an appreciation of teamwork and inclusivity.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/12/25