Why This Role Matters
We’re looking for an experienced analytics professional to help bring clarity, insight, and actionable intelligence to underwriting operations. In this role, you’ll partner closely with underwriting, sales, pricing, finance, and operations leaders to design and deliver reporting that improves visibility, enables smarter decisions, and supports capacity planning across the end‑to‑end underwriting workflow.
If you enjoy transforming complex business processes into clear, data‑driven insights—and thrive in an environment where your work directly influences leadership decisions—this role offers both impact and autonomy.
What You’ll Do
Operational & Workflow Reporting
Design and maintain reports that provide clear visibility into underwriting inventory, case status, and work‑in‑progress across the full lifecycle—from RFP request through sold case notification.
Analyze workflows to identify bottlenecks, inefficiencies, and opportunities to streamline hand‑offs between business teams.
Measure work effort by case and process step to support operational insights and process optimization.
Partner with stakeholders to translate business needs into build‑ready reporting requirements.
Execution & Leadership Reporting
Deliver insightful, decision‑ready reporting to underwriting leadership to support strategic and operational decision‑making.
Develop and enhance execution reports that track performance, quality, and outcomes.
Identify data quality gaps and collaborate with business partners on root causes and remediation.
Work alongside other analytics and decision enablement teams to ensure alignment and consistency across reporting.
Forecasting & Capacity Planning
Develop future work projections and workload analysis to support staffing and capacity planning.
Help leaders understand trends, upcoming demand, and operational readiness through clear, data‑backed insights.
Technology & Data Enablement
Use tools such as SQL, Excel, Alteryx, and Tableau (or Power BI) to query, prepare, and visualize data.
Maintain and continuously improve existing dashboards, reports, and data assets.
Recommend process and reporting improvements as new tools, capabilities, or solutions are introduced.
What We’re Looking For
Required Qualifications
Bachelor’s degree or equivalent professional experience.
3+ years of experience supporting underwriting operations or closely related business processes.
Strong understanding of underwriting workflows and cross‑functional partnerships (sales, pricing, finance, operations).
Advanced Excel skills (including pivots; VBA a plus).
Working knowledge of SQL or another analytics language (e.g., Python, SAS, or R).
Proven ability to manage multiple priorities, work independently, and deliver high‑quality results in a fast‑paced environment.
Strong communication skills with the ability to translate data into clear insights for non‑technical audiences.
Preferred Qualifications
Experience with data preparation and automation tools such as Alteryx.
Hands‑on experience with data visualization tools such as Tableau or Power BI.
Prior exposure to capacity planning, forecasting, or operational analytics.
Experience collaborating in highly matrixed enterprise environments.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.