Field Service Representative

Field Service Representative – Gauteng

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.

What will you be doing?

This position supports the delivery of high‑quality repair, maintenance, and technical support services across Smith+Nephew’s product portfolio, while ensuring compliance with quality systems and manufacturer specifications.

You will work under general supervision, developing your technical capability, applying effective troubleshooting techniques, and delivering consistent, high‑quality workmanship.

What will you need to be successful?

·       Perform repairs, checks, and preventive maintenance on Smith+Nephew electronic and mechanical products

·       Conduct annual service checks at customer sites

·       Deliver technical assistance and documentation to internal teams and external customers

·       Provide technical support to Sales teams and customers

·       Ensure accurate and efficient management of service documentation

·       Respond to service complaints in line with defined processes

·       Maintain excellent follow‑up on all customer‑initiated issues

·       Meet defined KPIs for repair turnaround times and service quality

·       Support mentoring and development initiatives when required

·       Ensure full compliance with quality systems, safety standards, and regulatory requirements.

Successful candidates would need the following:

·       Diploma or Degree in Clinical Engineering, Electronics, or a related technical qualification

·       Up to 2 years’ experience in a technical service environment (hospital or medical device environment preferred)

·       Solid understanding of electro‑mechanical repair practices

·       Strong customer service orientation and professional ethics

·       Ability to troubleshoot, repair, and document technical issues accurately

·       Good IT skills (Microsoft Office; SAP advantageous)

·       Valid driver’s licence

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on what’s next. We are focused on you. You are what is next...

·       Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

·       Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

·       Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.

·       Flexibility: Hybrid Working Model (For most professional roles).

·       Training: Hands-On, Team-Customised, Mentorship.