Field Service Representative

The McDonald’s Business Unit Supplier Quality Services (SQS) team is composed of subject matter experts dedicated to supporting and enhancing McDonald’s ability to exceed product quality and consumer experience goals. The primary objective of this role is to help McDonald’s Restaurants deliver Gold Standard quality food to every guest, every visit. The SQS Field Service Representative acts as a hands-on partner, providing professional and timely field support to ensure that products are delivered, handled, and prepared in accordance with specifications and best practices. This position leverages product expertise and system knowledge—combined with across-the-counter (ATC) and behind-the-counter (BTC) insights—to identify opportunities, recommend solutions, and make serving quality food easier.

Duties and Responsibilities:

• Drive excellence within the SQS function through improved communication, collaboration, and alignment internally at CHG and externally with McDonald’s system partners.
• Provide value to the McDonald’s system through open, proactive communication and collaboration with key stakeholders.
• Maintain regular communication and relationships with the following partners:
  • Distribution Centers:
    • Ensure Gold Standard quality standards are achieved at the distribution level.
    • Serve as a point of escalation to resolve issues related to supply and product quality.
  • Restaurants:
    • Serve as a subject matter expert for assigned product categories.
    • Lead and support training initiatives for new products, core menu items, and Gold Standard Quality expectations.
    • Develop and deliver e-materials and resources to support field execution of quality standards.
    • Provide quality feedback to internal CHG QA teams and McDonald’s PMOs/Deployment teams.
    • Manage restaurant-level product complaints, including reviewing and approving credits (PID – Product Incident Database) and coordinating with internal QA to identify root causes and improvement opportunities.
    • Identify cost-saving and innovation opportunities at the restaurant level.
    • Support McDonald’s initiatives as needed.
  • Field Office Teams:
    • Support national and field office initiatives and maintain productive relationships with key stakeholders.
    • Collaborate cross-functionally with other suppliers across the McDonald’s system.
• Community Involvement:
  • Support Ronald McDonald House Charities and related community engagement initiatives.
• Performs all other duties as assigned.

Minimum Job Requirements:

Education/Certifications and Experience:

• Bachelor’s Degree in Business or related field strongly preferred.
• 3–5 years of experience in supply chain management, preferred.
• 3–5 years of experience working within a quick-serve restaurant (QSR) system or similar food-service environment.

Knowledge, Skills, and Abilities:

• Proficient use of a computer, Microsoft Office (Word, Excel, PowerPoint, OneNote), and other related applications or software.
• Strong collaboration and relationship-building skills across internal and external stakeholders.
• Effective communicator with strong active listening and presentation abilities.
• Self-motivated and goal-driven, with the ability to work independently.
• Highly organized and able to balance multiple priorities efficiently.
• Excellent troubleshooting and problem-solving skills.
• Skilled at gaining alignment and prioritizing multiple projects without formal authority.
• An innate desire to exceed customer expectations

Supervisory Responsibilities:

• N/A

Working Conditions and Physical Effort:

• Work involves both office and field environments.
• Field work may include time spent in restaurants, distribution centers, and other operational settings.
• Must be able to travel domestically up to 50% of the time.
• Role may involve standing or walking for extended periods during restaurant or field visits.
• Must be able to lift up and carry 15 pounds at times.

Expectations:

• Will demonstrate, promote, and exemplify the Company’s Core Values.

At C.H. Guenther, we value transparency in compensation. By providing the salary range for this role, we aim to promote fairness and help candidates make informed choices about their career. The salary range for this role is:

$70,127.00 - $124,487.00

Actual compensation may vary based on job-related knowledge, skills, and experience, as well as geographic location.

C.H. Guenther & Son will never offer or pay a wage or salary that is not compliant with applicable local, state, or federal pay laws, including minimum salary thresholds.

We also offer a variety of benefits, including health and disability insurance, retirement savings options, flexible spending accounts, employee assistance programs, educational assistance, parental leave, paid time off, and company-paid holidays.​

For additional information about our company, go to www.chg.com.

C.H. Guenther & Son and its subsidiaries are E-Verify participating employers.

Click here for more information regarding E-verify.

All offers of employment are contingent upon successful completion of the pre-employment screening process which includes a drug screen and review of criminal background and other records as required.

AA/EEO/Drug-Free Employer