Field Service Project Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Project Management Position Description

Deliver Professional Services that analyze the customer’s network, identify the network solutions (Ciena and/or third party), and plan the integration/conversion requirements to meet the customer’s needs.

SCOPE

• Full Account Level management responsibilities of the Services Project Management team responsible for the successful implementation of EF&I projects, with high complexity, within a Customer network.                                                   
• Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customers expectations for quality and service.
• Services Project Managers may support pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses, as required. Deployment Project Managers typically interface with Customer project management and Ciena Operations teams, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project deliverables and financial targets are met.                                      

PROFILE

• Provide overall direction and management, often over an extensive project team, to implement large, complex projects and programs within a Customer Network, e.g. in service network consolidations, competitor rips etc, or a large volume of various size projects and hosted solutions involving 3rd party products/applications.  
• Based on input form Sales and Manufacturing, Develops the EF&I project forecast as it relates to material and distribution.      
• Oversees and ensures proper planning to meet sales forecasts.  Make certain that deviations to the project schedule are investigated and properly followed up.       
• Ensures proper contact with customers relating to field project activities.
• Works closely with Engineering on project implementation within the E, F & I Services Organization.        
• Partners directly with internal and external customers to translate requirements into structured and executable tasks and milestones.             
• May be responsible for multiple projects encompassing a product area or supply chain area.
• Will manage and support less senior Deployment Project Managers in their duties
• Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of the project execution                    
• May be required to contribute to process management optimization efforts associated with project management
• Document and communicate project status, obstacles and resolutions to management.                                                                                                                                                                                                                                 
• Accountable for developing and coordinating carefully designed and approved action plans to successfully complete E,F & I projects.           
• Act as the primary point of contact for all aspects of the project
• Assure all parties maintain close communication and coordination regarding project status and milestones.                                
• Maintain project schedules and report to Management regularly or as agreed.   
• Mentor, train and develop entry level and other Deployment Project Managers.                
• Participate in, or lead, process improvement initiatives as assigned.         
• Identify PM requirements, and participate in the selection process, to establish a PM team that will provide timely and effective execution of project.                            
• Lead subordinate SPM's in day-to-day assignments.                        
• Provides a leadership role for the work group through advanced knowledge                                                                                                                                                                                                                                        

EDUCATION AND EXPERIENCE               

• Bachelor’s degree in related field from a college or university with six to eight years related experience
• Equivalent combination of education and experience
• Advance degree preferred
• PMP Certified

CANDIDATE PROFILE                    

• Customer Focused - Acts to add value to customer relationship thru concrete actions and decisions
• Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions.
• Judgment - Makes Complex decisions/Judgment taking into account multiple alternatives.
• Decisiveness - Delivers decisions in the face of completing alternatives
• Developing Others - Creates Development Opportunities to foster the teams learning
• Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization
• Understands JIT (Just In Time) concepts as they pertain to EF&I Field Projects
• Outstanding planning, scheduling, and coordination skills
• Superior Outsourcing Management ability
• A hands-on Manager that will manage by Team Building
• Is self motivated and can work from high level departmental goals
• A team player that will work well in a cross functional team environment
• Must have proficiency with various software applications including  Microsoft Word, PowerPoint, Excel, and Microsoft Project.
• Experience with MRP/ERP systems (e.g. Oracle) a plus.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.