Field Service Engineer II Kansas City - Remote

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Discover Impactful Work:

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Field Service Engineer II, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

A Day in the Life:

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments
• Diagnose mechanical and electronic issues down to the component level
• Provide technical support in laboratory and industrial environments
• Train and support customers on proper equipment operation and maintenance
• Document service activities and prepare detailed service reports
• Respond to customer needs, often with short notice
• Ensure compliance with safety protocols and quality standards
• Travel within assigned territory (50–75%) to support customers

Keys to Success:

Education

• Bachelor’s Degree in Electronics, Engineering, Physics, Chemistry, or related technical field with 2+ years of hands-on experience installing, troubleshooting, and repairing complex instruments
• High school diploma/GED with 4+ years of relevant experience

Experience

• Experience with installation, troubleshooting, and repair of laboratory/scientific instruments
• Experience with HVAC/R, ultra-high vacuum systems, and high-voltage equipment preferred
• Demonstrated success meeting customer satisfaction goals
• Experience documenting service activities and preparing reports

Knowledge, Skills, Abilities

• Strong electronics and mechanical troubleshooting skills
• Ability to read and interpret technical documentation and schematics
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to train and support customers effectively
• Adaptable and responsive to customer needs
• Strong problem-solving skills with ability to work independently
• Commitment to safety and quality standards
• Valid driver’s license with ability to travel 50–75%
• Ability to lift up to 50 lbs and work in laboratory environments