Field Service Engineer

Activities & Responsibilities

• Install and configure a range of medical equipment, focusing on one modality.
• Conduct testing and calibration to ensure optimal performance.
• Train healthcare staff on operation and basic troubleshooting.
• Perform preventive maintenance and corrective operations of moderate complexity.
• Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics.
• Apply and coach to ensure EHS and compliance standards are met.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Escalate complex problems to experienced peers.
• Lead communications with customers and serve as escalation point for concerns, including installations.
• Remote fixing and equipment diagnostics

Technical Knowledge & Hard Skills

• Successfully completed ECT program or foundational experience in a similar role.
• Proficient in one modality; developing knowledge in another.
• EHS champion with strong compliance mindset.
• Knowledge of Lean & Continuous Improvement principles.
• In-depth knowledge of all processes and tools related to the role.
• Trained and updated in all mandatory trainings.
• Strong written and verbal communication skills.
• English: Read, understand, and hold conversations.
• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.
• Comfortable using digital tools to analyze performance data and communicate results through structured presentations.
• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.

Behavior & Soft Skills

• Embrace company cultural behaviors.
• Technical curiosity to learn and solve problems.
• Safety-first mindset.
• Collaboration and one-team approach.
• Rigor, organization, and efficient time management.
• Listening skills and composure.
• Seeking feedback and advice to grow and learn.
• Customer-focused mindset.
• Ability to adapt to change with a positive attitude.
• Coaching and mentoring potential.