Field Service Engineer, France (East Paris)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Service Engineer - France, East Paris

Remote / Field Based (up to 80% travel across Paris and East France)

As a Field Service Engineer (FSE) here at Illumina, you will deliver exceptional on‑site service and technical expertise to customers using our industry‑leading sequencing and genomics instrumentation. You will be a key partner to scientists working at the forefront of breakthroughs in life sciences, oncology, reproductive health, agriculture and emerging markets. Working closely with our Field Applications, Sales and Customer Support teams, you will ensure our customers experience world‑class instrument uptime, timely technical support and solutions that help them achieve meaningful scientific impact. This is a field‑based role requiring a strong sense of ownership, collaboration and a commitment to Make Customers Heroes.

This is a permanent, full-time position, to succeed in this role, you will be fluent in both English and French, and comfortable supporting customers involving travel across Paris and the East of France up to 80%.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Responsibilities:

• Responsible for the installation and maintenance of Illumina instruments onsite within customer labs.

• Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers

• Demonstrates technical competence while installing, upgrading, repairing and maintaining instrument systems in your defined territory.

• Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.

• Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction.

• Ensure proper inventory levels of service parts to promote first time fix.

• Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades and timely contract renewals etc.

• Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and services

• Represent the company professionally, ethically, and morally at all times.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• BSc/MSc within a relevant engineering subject or some hands on engineering experience within industry

• Ability to operate as an independent contributor and as a cooperative member of a team

• Experience working with complex machinery within the healthcare sector strongly preferred

• Good problem-solving ability

• Excellent verbal and written communications skills

• Computer experience and competency is a must

• Some experience with optical alignments, robotics, electrical/electronics, and mechanical systems

• Working familiarity of genomics, sequencing applications, bioinformatics and methods that apply to Illumina technology would be an advantage

• Proficient with general lab best practices and lab safety

• Ability to resolve customer issues while maintaining positive customer relations.

• Clear vision of and commitment to providing outstanding customer service.

• Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations

• Must be willing to travel up to 80%

• Fluency in both French and English language. 

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.