@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!
The Field Service Engineer at Hyve Solutions is a critical technical role responsible for providing advanced on-site support, maintenance, and troubleshooting for a diverse range of IT hardware and software solutions for our clients. This position ensures optimal system performance, customer satisfaction, and the successful resolution of complex technical issues in the field.
Job Responsibilities
* Perform advanced diagnostics, troubleshooting, and repair of servers, storage systems, networking equipment, workstations, and other IT infrastructure components at customer sites.
* Conduct proactive maintenance, upgrades, and installations of hardware and software solutions according to vendor specifications and client requirements.
* Provide expert-level technical support, guidance, and training to clients on product functionality and best practices.
* Manage and prioritize service calls, ensuring timely and effective resolution of critical issues to minimize downtime and impact on client operations.
* Collaborate with internal technical teams, sales, and project managers to ensure seamless service delivery and client satisfaction.
* Document all service activities, including diagnostics performed, repairs made, parts used, and time spent, adhering to company standards.
* Maintain accurate inventory of parts and tools, and manage logistics for field service operations.
* Identify opportunities for service improvements, product enhancements, and additional sales to clients.
* Adhere to all safety protocols and company policies while working on customer premises.
* Stay current with industry trends, emerging technologies, and vendor certifications relevant to the supported products and services.
Job Qualifications
* Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
* 7+ years of progressive experience in field service engineering, providing on-site support for complex IT infrastructure.
* Proven expertise in troubleshooting and repairing servers (e.g., Dell, HP, Lenovo), storage area networks (SANs), network switches, routers, and firewalls.
* Strong understanding of operating systems (Windows Server, Linux/Unix), virtualization technologies (VMware, Hyper-V), and networking protocols (TCP/IP).
* Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, MCSE, vendor-specific hardware certifications) are highly preferred.
* Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues independently.
* Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
* Ability to work independently and manage time effectively in a fast-paced, dynamic field environment.
* Strong interpersonal skills and the ability to work collaboratively with diverse teams.
* Valid driver's license and a clean driving record, with the ability to travel extensively within a designated service area, often on short notice.
* Ability to lift and move equipment up to 50 pounds and work in various physical environments.
* Availability for on-call duties and occasional after-hours or weekend work as required.
Hyve Perks
Every Day is Casual Day • Company Discounts • Community Involvement Opportunities • Profit Sharing • Medical, Dental & Vision Insurance • 401k • FSA & HSA • Paid Vacation, Holiday & Sick Days • Employee Stock Purchase Plan • Tuition Reimbursement • Live Well Work Well Program • And More
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.