Assists the center director with conducting the daily responsibilities of center operations in accordance with guidelines established by Bright Horizons and other designated quality
standards. Monitors staff compliance with health and safety protocols, company policies, licensing regulations, and accreditation standards. Addresses and corrects non-compliance promptly through training and progressive counseling when needed. Leads and directs the work of others. Assumes director responsibilities in the Center Director’s absence. Incorporates company mission, culture, goals, values, philosophies and policies to maintain an inclusive environment and positive relationships with families, staff and clients. May represent the company in the center director’s absence as the day to day contact with a client and the local community to ensure the program meets client and community needs. Assists director in overseeing operational performance, including enrollment, marketing, tuition billing, and accounts payable. Demonstrates sound judgment in unusual or crisis situations.
This role requires travel to centers within a designated division or geography and will perform all major functions/responsibilities of the Assistant Director in their assigned center.
People:
• Leadership/Supervision of Staff
Supports a positive work environment. For designated teams, leads the employee experience from hire to orientation, professional development, and engagement and performance management.
Keep team focused and motivated by offering balanced and constructive feedback at regular intervals, rewarding successful outcomes, and promptly addressing poor performance with guidance from director. Support director in developing team members by providing individualized support including goal setting, recognition and training.
Develops and maintains positive relationships with colleagues, staff and families. Moves swiftly to address concerns and resolve conflict.
Partnerships:
• Families
Supports a satisfied community with current and prospective families, with a proactive approach to customer service and particular focus on parent/teacher conferences and transition meetings.
Program:
• Health, Safety, Licensing and Center Maintenance
Monitors programs designated regularly to assess program quality, ensures documentation is up to date, and makes learning visible. Ensures the physical appearance of each classroom meets Bright Horizons’ standards.
Leads compliance with licensing, health and safety, and orientation/training requirements throughout the center/school; ensures teachers are properly supervising children and following tracking procedures.
Reports suspected child abuse, neglect or concerns regarding care/risk of children, staff or families immediately to the appropriate State agency, Center Director and Regional Manager (RM). Take steps to investigate as appropriate.
Oversees daily children and staff health/wellness checks, staff/child physical and immunization records, allergy management, bottle, sleep and crib checks, first aid, and fire/emergency drill protocols.
Ensures staff files are up to date including for CPR and first aid, and stays current on all company policies.
Monitors maintenance of facility, equipment, and supplies to ensure they are safe and in good condition.
Oversees nutrition, menus, and food ordering, according to company policy and consistent with Partnership for a Healthy America.
Oversees contractors (i.e., cleaning, landscaping, snow removal, etc.).
The Field Assistant Director may be assigned full-time or part-time, splitting classroom responsibilities and supervisory and professional duties, depending on capacity, occupancy, and budget of the center/school. See also detailed tasks outlined in the Key Roles and Responsibilities resources.
Compensation:
The annual salary for this position is between $65,000 - $73,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Receives limited direction and exercises independent judgement within the scope of their role
Typically influence is limited to team members
Team
Unless reporting as an individual mandated reporter, must confer with RM when reporting abuse and neglect on behalf of Bright Horizons.
May take action, but must inform RM: when caring for a staff member or child with a significant injury; when filing a Worker’s Compensation claim; upon receiving a letter of complaint from a staff member, client, or parent/guardian; upon receiving notification of a licensing visit or citation; or when recording an unusual incident.
Supervisor approval needed: when deviating from company or location policy or parent/guardian enrollment agreement; when terminating a staff member’s employment or family’s enrollment; when allowing a tuition variance; upon making an offer of employment to a candidate; when implementing a salary increase of greater than 5%; when awarding a bonus (other than referral bonuses); when taking any action regarding an EEOC claim or any legal matter; when providing an accommodation for a staff member or child (ADA); or when responding to a media inquiry.
Associate Degree in Education or related field - Required
Must meet local licensing requirements for education
If hired without Bachelor's, education plan to achieve Bachelor's within 5 years
3 years of Child care teaching experience - Required
3 years of Supervisory or administrative experience - Required
Must be qualified to meet Bright Horizons, client (as applicable), and state/local requirements; must meet and maintain state/local licensing credentials.
Travel required. Must be willing to commute up to 1 ½ hours each way from home center to a center/school for their temporary assignment.
Must demonstrate in-depth understanding of center quality, compliance, health, safety and licensing standards; must have knowledge and ability to lead staff in implementation of developmentally appropriate curriculum.
Position relies on extensive experience and judgment to plan, accomplish goals and crisis situations.
Must demonstrate skill in communication, leadership of diverse teams, organization and systems management, customer service, and ability to perform job responsibilities in all levels of direct care.
Must demonstrate knowledge of business operations and management of center/school financial performance.
• Must be proficient with technology platforms for business operations.
Must meet state, federal and Bright Horizons’ guidelines regarding immunizations, employment physical requirements, and required health and safety training and practices.
Must maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.
Must respond immediately and appropriately to multiple or unexpected situations or emergencies.
Life at Bright Horizons:
At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.