Department of the Air Force

FACILITY SERVICES ASSISTANT (OA)

Randolph AFB, Texas Full time

FACILITY SERVICES ASSISTANT (OA)

Department: Department of the Air Force

Location(s): Randolph AFB, Texas

Salary Range: $41334 - $66563 Per Year

Job Summary: Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To program, schedule, and control work orders in appropriate work areas considering priority of work and the availability of material, manpower, equipment, and to coordinate work requiring the efforts of numerous functions.

Major Duties:

  • Duties GS-5/GS-7 Acts as the front-line CE customer interface in receiving, reviewing, and defining appropriate work classification, priorities, and processing all Civil Engineering (CE) service requests and transitioning them to TRIRIGA work tasks. Ensures the work assignments are accomplished in accordance with the appropriate regulations and within established timeframes. Responsible for receiving, reviewing, and processing all Civil Engineering Service Requests/Work Tasks and facility files associated with all work performed in facilities. Assists in maintaining and revising the Facility Manager (FM) listing to ensure current primary and alternates are assigned as required.

Qualifications: In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, Equipment Facilities and Services Series 1603. SPECIALIZED EXPERIENCE (GS-05): Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes knowledge of the basic principles, concepts, and methodology of the classified title. Skill in applying basic principles, concepts, and practices of the occupation sufficient to perform entry-level assignments. Ability to effectively communicate information clearly, orally and in writing. Ability to gather and analyze basic facts and draw conclusions. Ability to learn the operation of automated data systems. OR EDUCATION: 4 years above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to perform the work of the position. NOTE: You must submit a copy of your transcripts OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of your transcripts. SPECIALIZED EXPERIENCE (GS-07): Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge of the principles, concepts, and theories of the classified title, and the standard practices, methods, and techniques of the occupation sufficient to perform difficult, but well-precedented assignments. Knowledge of analysis, evaluation, fact-finding, and investigative techniques in order to gather data, identify significant factors, and recommend a solution from a number of possible alternatives. Knowledge of the occupation to perform studies and prepare reports, documentation, and correspondence to communicate factual and procedural information clearly. Skill in applying the principles, concepts, and practices of the occupation sufficient to perform moderately difficult assignments. Ability to communicate clearly, concisely, and with technical accuracy, both orally and in writing, as well as work in an appropriate manner with peers and management. Ability to learn and apply analytical investigative techniques to accomplish work in the subject-matter field. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of CES Work Control, Customer Service, and Service Call procedures. Knowledge of CE's work centers and type of work performed by each, Air Force Instructions, practices, and procedures pertaining to CE operations. Knowledge of TRIRIGA automated data processing concepts, system capabilities, and economic usage to effectively accomplish assigned functions. Skill and Extensive knowledge of rules, procedures, and operations applicable to real property management. Ability to communicate effectively, both orally and in writing, clearly, concisely, and with technical accuracy and maintain good working relations. Ability to plan and organize work assignments to include determining resources required to accomplish the mission, apply safety, security, and environmental standards, regulations and requirements. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: The complete Application Package must be submitted by 11:59 PM (ET) on 03/09/2026 To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12901145 To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process. To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The "most recent" is considered the resume with the latest timestamp. Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. Resumes exceeding two pages will be removed from consideration. Additional information on how to complete or update your resume may be located here. For qualification determination your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient, and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees may list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your name, first and last, MUST be included on your resume. 2. A complete Application Questionnaire 3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name. 4. Help recruiters find you. Make your resume and profile searchable, which means recruiters may contact you about possible jobs. Additional information may be located here. PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify or change any answers submitted by an applicant.

Application Deadline: 2026-03-09