JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facility Manager - Soft Services
The Facilities Manager (FM) is responsible for managing all aspects of facilities service as
detailed in the scope of works section of the contract and will report to Hub Lead.
In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.
The FM will provide operational leadership and ensure the account objectives are met in the
region. The role will have functional accountability for an assigned number of the Client Sites
and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough
understanding of their objectives and the implementation of acceptable property-specific
operating strategies that achieve these required standards. Once developed the FM must
oversee the implementation of all approved initiatives and programs, by managing and
coordinating the efforts of the FM team (e.g. service providers, contractors, and building
employees) to achieve the goals
Assist Hub lead in service delivery in accordance with client KPIs and SLA
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and services for the proper operation of the buildings
Coordinate with the Business Units on smooth operations
Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
Cross functional coordination
Innovation towards workplace excellence
Create amazing User experience at the workplace and by creating user friendly processes.
Manage the Ticket Management tool for the respective site and reach the KPI goals.
Have a varied and creative thought process on various services and supplies for the users and site operations.
Assist in space planning for the site and have knowledge on the site ops.
Customer needs to be the priority factor and empathy towards the services is highly required.
Work hand in hand with inter and intra functional teams for smooth transactions.
Inspect facilities and equipment to determine extent of service and equipment required.
Recommend, justify, develop and coordinate with the Client team, projects that enhance
the value of the office buildings.
Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the
operating procedures, the management plan and/or management services agreement.
Act as primary contact for assigned site’s contractors and vendors.
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
People Management/ Engagement
Ensure high staff morale, trust and work ethics
Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers/ employees needs and act on them before being requested
Finance Management
Preparation of site operational budget for the financial year
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Invoice management.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO’s
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Overall control of site ops for a 24/7 site
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement
Prepare and collate IFM reporting as required and on a timely basis.
Prepare and collate Finance report as required and on a timely basis.
Prepare, track vendor cost as required for reporting.
Assist in track and prepare of budgets for approval.
Provide monthly services report to client.
• Bachelor’s degree or equivalent work experience in Facilities Management with
management/technical emphasis.
• Minimum of 5 years industry experience required either in the corporate environment, facilities /hospitality or relevant field.
Provide an effective contribution to the team’s delivery.
Contributes via regular feedback, to the overall performance of the delivery team.
Works towards individual targets, monitor and manages individual performance.
Proactive and self-starter
Team player
Location:
On-site –Mumbai, MHScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.