Facility Executive Soft Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: Soft Services Executive

Department: Facilities Management / Property Services

Reports To: Soft Services Manager / Facilities Director

Position Summary: The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services including cleaning, catering, landscaping, waste management, pest control, and security services. This role ensures high-quality service delivery, vendor management, and client satisfaction across assigned properties or portfolios.

Key Responsibilities:

Service Management & Delivery Oversee daily operations of soft services including cleaning, janitorial, catering, landscaping, and waste management. Monitor service quality through regular inspections and performance assessments. Ensure compliance with health, safety, and environmental standards. Coordinate with hard services teams to ensure integrated facility operations.

Vendor & Contract Management Manage relationships with multiple soft service vendors and subcontractors. Monitor contract performance against SLAs and KPIs. Conduct vendor evaluations and manage contract renewals or transitions. Negotiate service agreements and resolve vendor performance issues. Ensure cost-effective service delivery within approved budgets.

Client Relations & Communication Serve as primary point of contact for soft services inquiries from tenants and building occupants. Conduct regular client meetings and satisfaction surveys. Address service complaints promptly and implement corrective actions. Prepare regular service reports and performance dashboards for stakeholders.

Quality Assurance & Compliance Develop and implement quality control procedures and inspection protocols. Ensure compliance with local regulations, building codes, and corporate standards. Maintain detailed records of service activities, incidents, and corrective actions. Coordinate periodic audits and implement improvement recommendations.

Budget & Cost Management Assist in preparing annual soft services budgets and forecasts. Monitor monthly expenditures and identify cost optimization opportunities. Review and approve vendor invoices for accuracy and compliance. Track performance metrics and ROI for service investments.

Required Qualifications: Bachelor's degree in Facilities Management, Business Administration, or related field. 3-5 years experience in facilities management or soft services coordination. Strong vendor management and contract administration skills. Excellent communication and client service abilities. Proficiency in facilities management software systems and Microsoft Office Suite.

Preferred Qualifications: Professional certifications (CFM, FMP, or similar). Experience in commercial real estate or corporate facilities. Knowledge of health and safety regulations. Project management experience.

Core Competencies: Problem-solving and analytical thinking, attention to detail and quality focus, strong organizational and time management skills, ability to work independently and manage multiple priorities, professional communication and interpersonal skills.

This role typically offers competitive compensation ranging from $45,000-$70,000 annually depending on location, experience, and portfolio size, with opportunities for career advancement within facilities management or property services teams.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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