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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
Responsible for the comprehensive leadership, management, efficient operation and oversight of preventative maintenance programs, CMMS system functionality, and job planning in accordance with JLL standards and procedures. This role combines strategic facilities management oversight and maintenance planning oversight to deliver exceptional facility services while driving innovation, process and procedure optimization, and quality enhancement across all operations.
Location Western Massachusetts or Central New York or Upstate New York
Core Responsibilities
Facilities Operations & Leadership
Develop comprehensive operations and preventive maintenance programs for multi-site facility assets. Utilize data analytics to proactively identify and resolve operational issues. Conduct facility inspections and performance reviews to ensure service quality aligns with SLA requirements, contractor performance metrics, safety and client satisfaction goals. Develop operational playbooks and maintenance procedures that support Master Service Agreement compliance and continuous improvement initiatives.
Maintenance Planning & Scheduling
Oversee the non-emergency maintenance activities to ensure efficient utilization of resources. Coordinate with facility managers and the planner to assign individuals or groups as required to complete work effectively. Monitor weekly, monthly, and quarterly work schedules for team members and client representatives.
Change Management
Ability to assess organizational readiness for change, develop comprehensive change strategies aligned with business objectives, and create roadmaps that consider stakeholder impact, resource requirements, and timeline constraints. This includes understanding different change models and selecting appropriate methodologies for specific situations.
Digital System Management
Proficiency in navigating CMMS interfaces, creating and updating work orders, managing asset databases, and maintaining accurate inventory records. This includes understanding data hierarchy, asset classifications, and proper documentation practices within the system.
Training
Ability to deliver comprehensive onboarding experiences that integrate new hires into both technical systems and organizational culture. This involves creating milestone-based progression plans, establishing mentorship programs, and developing assessment checkpoints that ensure readiness for independent work.
Client Relations & Service Excellence
Develop and maintain positive client relationships through effective conflict resolution and solution analysis. Coordinate with client representatives to understand their needs and translate them into updated processes and procedures. Deliver genuine customer-focused service with continuous monitoring of quality procedures while addressing internal quality issues and customer complaints. Demonstrate success interfacing with client senior management, vendors, and stakeholders across all organizational levels.
Compliance & Regulatory Management
Ensure comprehensive contract compliance management, safety programs, and quality control standards are consistently adhered to across all operational areas. Oversee facility management for KPIs, MSA compliance, and vendor performance metrics to maintain service level agreements and contractual obligations.
Financial Management
Apply financial acumen to effectively manage operational budgets while identifying cost optimization opportunities. Tracking and trend analysis of KPIs such as cost per square foot, cost per work order, budget variance %.
Required Qualifications
Experience & Education
Minimum 7-10 years of technical facilities management experience with maintenance/operations of facilities or utilities
Minimum 1-3 years of leadership experience
Minimum 5 years' experience implementing preventative maintenance programs,
Technical Expertise
Strong technical knowledge of building systems
Strong database management skills
Core Skills
Excellent interpersonal communication skills required
Ability to multi-task, organize responsibilities effectively, work independently, and demonstrate strong self-motivation
Proven success interfacing with client senior management, vendors, and stakeholders across all organizational levels
Effective utilization of data and analytics for communication, solution development, and decision-making
Financial acumen
Position Details
This is a hybrid role requiring client on-site attendance. The role involves developing, implementing, managing, and maintaining overall site services, performance, processes, and quality standards while striving toward innovation of services offered, cost reduction, and enhanced facility experience.
Additional Responsibilities
All other duties and tasks as assigned to support business goals and maintain the highest standards of facility operations and customer service excellence.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
106,700.00 – 121,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Albany, NY, Andover, MAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.