JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
o Strategic & Governance: Act as JLL FM single contact point of overall operations, drive continuous improvement initiatives across all services.
o Service Delivery Oversight: Coordinate with internal teams (e.g., operations, JLL finance, technical staff) to ensure timely, high-quality delivery of services.
o Operational Excellence: Conduct regular site visits, audits, and service reviews to verify standards are met. Implement continuous improvement initiatives to enhance efficiency, sustainability, and user experience.
o Team Leadership & Supervision: Directly manage a core FM team and oversee the performance of vendor staff.
o Monitor performance against service-level agreements (SLAs) and key performance indicators (KPIs). Conduct regular site walks, audits, and quality checks across all service categories.
o Stakeholder & Vendor management: Manage client relationships and lead JLL vendor governance.
o Reporting & Communication: Prepare and present regular performance reports, organise reviews, and updates to clients.
o Issue Resolution & Escalation: Address day-to-day operational issues promptly (e.g., staffing gaps, service failures, client complaints). Resolve conflicts among teams or between vendors and client stakeholders professionally.
o Workplace Experience Advocacy: Champion a positive, professional, and inclusive workplace environment that reflects the client’s brand. Gather feedback and translate it into actionable service enhancements.
Financial & Contractual Accountability: Track budget vs. actual spend, manage change orders, and ensure accurate invoicing. Support contract renewals, scope changes, and pricing discussions with internal sales/operations teams.
Location:
On-site –Shanghai, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.