Facilities Manager, Retail

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

 

Work Schedule: Hybrid 4 days/week on-site at our New York HQ

Facilities Manager, Retail 

The Facilities Manager, Retail is responsible for the day-to-day facilities operations of Reformation’s retail fleet, including coordinating reactive and preventive maintenance, and managing vendors within Service Channel.

This role is highly operational and hands-on, acting as the primary point of contact for store teams, vendors, and internal partners to ensure retail environments are safe, functional, on-brand, and operating with minimal disruption.

The ideal candidate is detail-oriented, systems-driven, calm under pressure, and deeply experienced in managing retail facilities at scale, someone who thrives in the daily rhythm of incoming tickets, setting priorities, and providing accessible store support.

This role is hybrid and based out of New York, supporting a global retail fleet. 

 

What You’ll Do:

Retail Facilities Operations 

• Own day-to-day facilities operations across Reformation’s global retail fleet, ensuring timely, cost-effective resolution of maintenance issues with minimal disruption to store teams and customer experience.
• Act as a trusted strategic partner to Store Leaders and Retail Operations, balancing urgency with prioritization, and proactively identifying recurring issues before they escalate.
• Monitor operational trends across markets, using Service Channel data and store feedback to reduce repeat repairs and improve overall store uptime.
• Provide support for Corporate Facilities operations as needed, ensuring alignment in standards, vendor performance, and service levels across retail and corporate environments.

Service Channel Platform 

• Act as a power user of Service Channel for Retail Facilities.
• Ensure all work orders are triaged, prioritized, dispatched, tracked, and closed out in line with defined SLAs, budget parameters, and quality standards.
• Conduct routine audits of work orders across stores for accuracy, scope validation, pricing compliance, completion quality, and vendor performance; identify trends and root causes to reduce repeat issues.
• Develop and maintain standardized reporting dashboards to monitor WO volume, aging, SLA adherence, spend by category, recurring issues, and vendor KPIs.
• Deliver weekly and monthly reporting insights to Facilities leadership and Finance, highlighting cost drivers, operational risks, and improvement opportunities.
• Build strong workflows and accountability across vendors, store teams, and internal stakeholders, ensuring ServiceChannel remains the single source of truth.
• Partner with Finance to support invoice approvals, budget tracking, variance analysis, and cost controls within the platform.

Vendor & Contractor Management

• Own day-to-day relationships with regional and national service providers (HVAC, electrical, plumbing, locksmiths, general maintenance, etc.), ensuring consistent service delivery across all retail locations.
• Hold vendors accountable to defined performance standards, SLAs, pricing agreements, scope compliance, and safety requirements; proactively address performance gaps and drive corrective action when needed.
• Lead onboarding of new vendors, including vetting, insurance compliance, rate alignment, and Service Channel integration.
• Continuously evaluate and optimize vendor coverage by market, balancing quality, responsiveness, cost efficiency, and redundancy to reduce operational risk.
• Partner with store teams to gather feedback on vendor performance and translate insights into measurable improvements.

Preventive Maintenance & Operational Standards

• Own and continuously refine the preventive maintenance (PM) program to reduce reactive work orders, minimize downtime, and extend asset life across the retail fleet.
• Analyze PM performance data and recurring repair trends to proactively adjust scopes, frequencies, and vendor strategies.
• Ensure all stores operate in compliance with applicable safety, health, and regulatory requirements, partnering with Legal, People, and Risk as needed.
• Establish and uphold clear operational standards for facilities execution across all markets, driving consistency in quality, response times, and documentation.
• Partner cross-functionally with Retail, Operations, IT, and Sustainability to align facilities standards with evolving business needs.

Budget & Reporting

• Track retail facilities' spend and identify opportunities to reduce costs and improve operational efficiency.
• Prepare clear reporting on work order volume, response times, recurring issues, and vendor performance.
• Support forecasting and budget planning in partnership with Facilities leadership and Finance.

• Partner closely with Retail Operations, Retail Development, IT, Security, and Sustainability to ensure facilities priorities are aligned with broader business objectives.
• Support new store openings and transitions from Retail Development into Retail Operations by ensuring stores are fully operationally set up and integrated into Service Channel workflows.

 

What You’ll Need:

• Hands-on experience with Service Channel (or a comparable facilities management platform) is required.
• Good working knowledge of building systems, maintenance best practices, and vendor management.
• Proven ability to manage multiple priorities across a large retail fleet (100+).
• Comfortable reading architectural drawings and understanding basic construction scopes.
• Highly organized, detail-oriented, and systems-driven.
• Strong communication skills and a customer-service mindset when partnering with store teams.
• Ability to remain calm, decisive, and solutions-oriented in urgent or high-pressure situations.
• Passion for sustainability and alignment with Reformation’s mission and values.
• Ability to be on-call outside standard business hours as needed to support retail operations.
• Provide weekend facilities coverage as part of a rotating on-call structure, responding to urgent retail issues to ensure business continuity and safe store operations.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $80,000 - $105,000 + 10% bonus eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

 

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

 

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

 

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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