Facilities Manager – Healthcare

Facilities Manager – Healthcare – JLL Rush University Medical Center

What this job involves: As a Facilities Manager – Healthcare at JLL supporting Rush University Medical Center, you will serve as the single point of contact responsible for facilities management for your assigned healthcare portfolio while assisting the Senior Facilities Manager and account team with the delivery of quality facility management services. This role requires you to report directly to the Senior Facilities Manager while being responsible for a portfolio of healthcare buildings within a campus environment. You'll be accountable for operational and financial performance of your assigned portfolio within the client's campus including leading assigned team members in both direct and matrix environments, budgeting, financial management, forecasting, and vendor performance management that reflects JLL's commitment to operational excellence and healthcare facility management.

What your day-to-day will look like:

Operations Leadership and Management:

• Serve as single point of contact for daily FM operations and management of multiple buildings within client's campus

• Oversee and supervise both technical and administrative staff in matrix environment for execution of maintenance and management activities

• Spend 50% of work time visible in areas of responsibility and rounding in mechanical spaces and other areas as necessary

• Lead assigned team of management and maintenance professionals in execution of contract requirements

• Serve as SPOC for all JLL HR related matters for JLL FM team assigned

Financial Management and Performance:

• Establish annual budget and track expenses against budget periodically as specified by Client process

• Implement innovative programs, processes, and procedures that reduce short and long-term operating costs while increasing productivity

• Manage all assigned facilities to achieve KPI performance targets while monitoring SLAs to identify potential challenges

• Plan corrective actions and best practices accordingly while demonstrating continuous improvement on all key measurables

• Manage within budget and time constraints with strong business acumen including financial planning and analysis

Client and Stakeholder Management:

• Manage all Client service-related reports and communication with comprehensive oversight

• Collaborate with Director, Experience Services to focus on client and end user human experience

• Support implementation of JLL Experience concepts to assigned buildings

• Understand JLL contractual scope thoroughly and ensure all contractual commitments are always fulfilled

• Represent JLL and portray partnership management in service, performance, compliance, ethics, people, and relationship management

Vendor and Procurement Management:

• Work in conjunction with Sourcing & Procurement to support client specific needs

• Participate in client's Anchor Mission commitment and JLL's diversity supplier programs including meeting governance requirements

• Collaborate with Sourcing & Procurement on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance

• Review scorecards for assigned portfolio while managing vendor relationships effectively

Team Development and HR Functions:

• Maintain regular contact with HR for labor and employee team support, Learning & Development programs, and leave planning

• Document all HR activity as per JLL HR and WorkDay guidelines

• Provide leadership and development opportunities for assigned team members

Required Qualifications:

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis

• Minimum eight years industry experience in corporate environment or third-party service provider

• Business acumen including financial planning and analysis capabilities

• Strong organizational and management skills with proven leadership experience

• Strong interpersonal and supervisory skills for effective team management

• Strong presentation skills and excellent oral and written communication skills

• Proficiency in MS Office and MS SharePoint for comprehensive data management

• Proficiency in CMMS supervisory responsibilities and workflow management

Preferred Qualifications:

• MBA degree for enhanced business and strategic management capabilities

• Direct experience in healthcare setting with knowledge of regulatory environment (CMS, IDPH, TJC, etc.)

• Knowledge of real estate, telecommunications, furniture, accounting, and building systems

• Experience with healthcare compliance requirements and Joint Commission standards

• Understanding of healthcare facility operations and patient care environment considerations

Schedule: Sunday - Thursday

Location: Rush University Medical Center Campus - Chicago, IL