Facilities Data Support Specialist

Job Title

Facilities Data Support Specialist

Job Description Summary

The Facilities Data Support Specialist will assist leadership in the daily function of work order control. This position's primary responsibility is to support end users with data and report requests and software issues and questions utilizing our internal ticketing system. Supporting end-users will include but is not limited to setting up dashboards, creating and testing queries, lists, and canned reports, creating data exports to move data from one system to another, and troubleshooting error messages. Supporting end-user will include but is not limited to tracking work orders and follow-up on status, setting up new employee phones, creating and sending reports.

This position will support the department with data and report requests as well as software issues and questions utilizing the CMMS system. Supporting the department will include but is not limited to running reports, running tests on software, exporting data, and troubleshooting error messages.

The Data support Specialist will work collaboratively with team members to fulfill requests and/or gather information and escalate if necessary. This position
will utilize database applications and tools including but not limited to the current CMMS system.

Job Description

• Monitor current CMMS system and decide when to escalate work orders.
• Monitor current CMMS system and ensure work is being accepted by workers and escalating to management when work orders are not being accepted.

• Fulfill Data Services ticket requests, per the users requirements.
• Create database queries and exports for list pulls.
• Develop reports and dashboards using the current CMMS system.
• Troubleshoot and resolve error messages in a variety of Data Services systems
• Analyze requirements and consult with end users to ensure expectations are met.
• Serve as a data expert for the Department
• Assist in end-user training and troubleshooting

• Follow-up with the requester regarding work orders, in a timely manner, upon receipt
• Communicate to requester the steps for completion of work orders and provide follow-up information
• Assist new team members with general information when necessary
• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

• Use resources efficiently
• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Qualifications

Minimum Education
High school or GED

Minimum Work Experience
2 years CMMS management experience (Preferred, but not required)
1 year Customer service
2 years Data entry experience.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $18.87 - $22.20

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”