External Recovery Lead

External Recovery Lead

Country: Norway

The External Recovery Lead plays a key role in collections implementing the common Nordic strategy, actively managing, developing and optimizing the processes in co-operation with internal and external stakeholders. In addition, special campaigns are initiated in order to target special focus groups, which includes planning, initiating, following up and reporting, sharing and implementing best practices.

In order for this to succeed, a close working relationship has to be formed with the vendors. Closely following the vendor’s performance measuring KPI’s and benchmarking them against each other and taking necessary actions is part of the daily routine. Provides vendors with a clear sense of direction, inspires and co-ordinates others and keeps them focused on objectives.

The External Recovery Lead is also in charge of instructing, coaching and training the external teams in order for them to be able to provide the best possible customer experience. Debt collections plays an important role in our customer’s lifecycle and quality control is a vital part of it. Through the frequent quality controls we also ensure that we are compliant with regulations and policies.

On sight visits are conducted on frequent basis and conference calls are held between the parties.

The External Recovery Lead is in charge of ad-hoc reporting and you will work in a small Nordic team with good collaboration. Location is Lysaker, Norway.

Main responsibilities:

Strategy implementation

• Ensure that the processes in place are in line with the strategy

Vendor Management

• Actively managing vendors through performance
• Sharing and implementing best practices
• Measuring and executing KPI’s
• Designing and running campaigns

Cross function co-operation

• Actively collaborate with internal and external stakeholders

Experience

• Good Knowledge in debt collection
• Good Excel skills

Competence and skills

• Good in written and spoken in English and Norwegian
• Has a strategic mind-set
• Analytical and data driven approach
• Ability to work with different stakeholders and travel on frequent basis

Personal characteristics

• Self-driven and goal-oriented approach
• Solution-oriented
• Quality and result focused
•  Structured and proactive leader

We offer:

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional, yet informal, customer and value driven
• Highly competent and dedicated co-workers with strong collaboration across the Nordics
• A high level of diversity and multi-cultural working atmosphere
• A strong focus on learning and development  
• Multiple sports and social events

We are assessing applications on an ongoing basis so if you are interested submit your application before 12th of April 2026.

The position may require completion of a Suitability Assessment, including police certificate of good conduct and credit check. The assessment is not carried out without prior consent of the candidate and relevant candidates will be informed during the recruitment process.