Expert Lead SSI Services | Sourcing & Category Management Expert VII (GJA19)

Your role

The Global Expert Lead Strategic Service Integrators Services is responsible for developing and driving the category strategies related to the SSI Services category. Global Expert Lead  will achieve goals by securing supply, setting favorable conditions for the organization, building category and vendor strategy, ensuring significant year-on-year cost improvements while meeting financial and non-financial targets, providing benchmarking market updates for forecasting and budget purposes. Identify and implement demand, productivity and innovative improvements while maintaining quality and managing vendor service levels. Work closely with internal and external key stakeholders including MMB-1 CIOs  to develop effective cost reduction strategies and implementation plans. The Expert Lead will work in alignment with Professional Service Tribe (who own the overarching strategy around Professional services) to ensure consistency and coherence in the sourcing approach.    Additionally the role involves monitoring supplier SLA and KPIs.

Your responsibilities

Category Expertise

• Provide and share category trends, developments, and risks for assigned sub-categories with Procurement colleagues and senior business stakeholders for either identifying opportunities or triggering awareness.
• Deep up-to-date knowledge and extensive experience of successfully leading negotiations with strategic suppliers such as HCL, Cognizant, TCS, (or other vendors with TECH engineering or service delivery capabilities in scope of this category) by delivering substantial results and implementing pricing mechanisms across the organization.
• Ability to steer decision and present result up to C-Level and MBB Level.
• Proven experience in managing sourcing initiatives related to professional services and in general understanding of professional services fee structures.
• Solid understanding of SI and Professional Services market trends and dynamics, benchmarking rates and pricing models.
• Proven experience in contracting frameworks, fee models and billing structures (T&M, fix fee, retainer, outcome-based fee, capped fee, etc.) related to professional services.
• Solid understanding of workforce market (contingency and Temping) and related regulatory frameworks and proven experience in identifying and implementing optimization initiatives.
• Ability to gather and interpret data, identify trends, and translate insights into actionable strategies, defining opportunities for growth and optimize category strategies.).

Category Management

• Execute business partnering activities by establishing and managing business stakeholder relationships and align on business specific objectives targets. Establish, review and monitor governance policies with business stakeholders and provide training if necessary.
• Provide governance, sourcing, contract KPIs measurement, reporting and operational / process support
• Identify business innovation opportunities and understand stakeholders’ needs and expectations. Monitor and analyse stakeholder satisfaction.
• Gather market intelligence and assess supplier innovation opportunities and market innovation trends.
• Develop and execute forward looking category strategies and plans for the SSI Services category covering the input from team members managing strategic suppliers and contracts in this category. Establish KPI's and manage category performance.
• Manage and conduct supplier segmentation and manage supplier performance and risk.
• Perform strategic activities around innovation management and developing and releasing new specifications with suppliers.
• Execute strategic sourcing activities, provide project level risk assessments and mitigation plans. Define project scope and objectives by developing sourcing approaches, sourcing strategies, conducting complex supplier negotiations and managing the supplier selection process.
• Build supplier relationships, prepare/validate negotiation strategies, conduct strategic/complex supplier negotiation sessions and manage escalations/conflicts.
• Give direction to the teams on the sourcing initiatives activities (RFX) and contract signings and approvals.
• Provide guidance to the contract management team for the contract creation and finalization process.
• Consult the Procurement Leadership team on the development of the procurement strategy by analysing market trends, communicating governance strategies and reviewing corporate strategy.
• Manage buying channel strategies.
• Function as an SME towards the business for the respective category.
• Develop and implement the global strategy and/or include local requirements where applicable.
• Drive contract and third-party risk compliance for a full area of responsibility.

People Management

• Lead the sourcing & category experts in their area of expertise and procurement generally by influencing.
• Coach category experts on how to negotiate, make analyses, and build strategies.
• Lead and influence cross-functional teams across regions. Execute functional-, talent-, people- and performance management.
• Perform stakeholder management activities with senior stakeholders by leveraging advanced advisory skills.

Strategic Challenges

One of the key challenges in this role, and across the broader organisation, is transitioning from a strategic sourcing model to a category-focused approach. Success in this position will depend on the ability to embed category management practices in close collaboration with different procurement teams, thereby unlocking strategic category opportunities. Importantly, this challenge extends beyond capability building in alignment with global direction; it also involves ensuring the consistent adoption and practical application of these capabilities across all locations.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• 6+ years in Procurement area, preferably at a strategic level in an international financial services provider organisation.
• 6+ years experience in managing (hierarchical line) direct reports or actively coaching (functional) procurement colleagues.
• 5+ years of Category specific experience in IT professional services for workforce management (contingency and temping labor) including understanding of different country legal frameworks.
• Proficient in GDPR, Scherms II, SCCs and global data-transfer governance with hands on experience ensuring compliance processing of extended workforce data across multinational SSIs.
• Good understanding of global finance and regulatory frameworks, worker-classifications laws, procurement compliance standards.
• Experience in promoting and setting initiatives around workforce location strategy and cost optimization program.
• Proven track record in delivering Procurement Value.
• Experience in leadership and transformation.
• Experience working with offshore teams.

Competencies

• Master English business language/communication perfectly (spoken as well as written)
• Management Experience
• Strong project management skills to align with multiple stakeholders
• Strong negotiation skills
• Regulatory and Compliance aspects of procurement in finance organisation
• Legal acumen
• Analytical Skills
• Strategic mindset: develop and execute best in class sourcing strategies with involvement of Business stakeholders
• Influencing and conflict resolution skills
• Agile and self-driven
• Drive Sustainable Procurement
• Proficient in data analysis and executive presentation

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary indication tailored to your qualities and experience within GJA19
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!