Management Level
BEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ is a fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
About EQ Shareholder Services
Equiniti is undergoing a bold transformation, powered by a dynamic, newly formed leadership team that began their journey in 2025. This Leadership team is steering EQ into the future by leveraging state-of-the-art technology and data-driven strategies to drive customer satisfaction and unlock new growth opportunities.
EQ is not just supporting organizations – EQ is revolutionizing how it engages with shareholders and manage their corporate lifecycle. From energizing shareholder engagement and streamlining stock registers to facilitating seamless ownership transfers, dynamic shareholder meetings and efficient dividend payments, EQ is the backbone of global equity administration.
But that’s just the beginning. EQ’s mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. EQ is leading the charge in dematerialization, empowering issuers and shareholder to embrace a digital-first experience.
The acquisition of Notified has supercharged the organization’s capabilities in investor relations and communications, making EQ the only global technology partner dedicated to both public relations and investor relations solutions.
EQ’s commitment to agility and a #ClientObessedApproach means they act fast, deliver exceptional service and always put their clients first.
The Opportunity
The Global Head of Customer Experience is responsible for architecting and executing a unified customer experience strategy across all regions, ensuring every client interaction is seamless, digital-first, and exceeds expectations. This executive leads large, distributed teams, oversees complaints and escalations, drives digital transformation, and manages CX technology platforms. The role is pivotal in integrating customer insights into operational change, championing automation, and fostering a culture of continuous improvement and client obsession.
Roles and Responsibilities
• Develop and implement global customer experience strategies, aligning with business objectives and regulatory requirements
• Lead Customer Experience Centers across multiple geographies, ensuring operational excellence and consistent service delivery
• Oversee complaints and escalations management, driving root-cause analysis and resolution
• Champion digital experience initiatives, leveraging automation, AI, and CX technology platforms
• Manage operational change projects, integrating customer feedback into process improvements
• Supervise IMC (Mail Centers), print operations, and knowledge management functions
• Lead the RPA/Automation Center of Excellence, driving efficiency and innovation
• Collaborate cross-functionally with Product, Sales, and Technology to deliver outstanding customer outcomes
• Track and report on key metrics (CES, NPS, CSAT), using data to inform strategy and drive continuous improvement
Education
Bachelor’s degree in Business, Marketing, or related field (Master’s preferred)
Knowledge and skills
Compensation
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.