Reporting to the Partnership Operations Team Lead, you will support our distribution channels by ensuring that business processes are supported and robust. You will participate in business process improvement initiatives and play an integral role in ensuring that day-to-day distribution operations workflows are smooth, and enhancements meet business needs.
Position Responsibilities:
Review the efficiency and effectiveness of the team’s business processes and identify opportunities for improvements to help optimize distribution partners’ experience.
Provide operational support for rep code and account creation, as well as maintenance.
Conduct channel administration activities including channel set-up and maintenance, listing updates, and execution and review of active and orphaned policy re-assignments.
Reply and follow up on queries from distribution partners, including collaborating with SMEs from other business units to investigate and resolve production issues.
Ensure proper documentation and regular reviews of standard operating procedures (SOPs) and record management for audit purposes.
Provide subject matter expert (SME) input and review user stories to ensure that business requirements are fulfilled.
Conduct user acceptance testing (UAT) for system enhancements pertaining to business initiatives and process improvements.
Required Qualifications:
Minimum 1 - 3 years’ experience in life insurance industry
Strong MS Excel skills including use of pivot tables and common functions
Good project management and business analysis skills
Excellent communication skills
Ability to multi-task and adapt to change
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement