EUC Engineering Product Group Tech Lead II (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$113,000 - $196,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

EUC Engineering Product Group Tech Lead II (US) manages or leads a team of IT professionals in providing a range of services and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved for own area of specialization.

In this role you will shape the user experience and enhance our community’s relationship with the technology they use every day, including desktops, laptops, mobile devices (iOS/Android), VDI solutions using Citrix and Windows 365.

 

What You’ll Accomplish Here

·       Oversee, develop, and build a high-performing team responsible for TD's Computing/End User Computing Device Management Platforms that manage 100k+ devices and hardware platforms, including key technologies like Microsoft Intune, SCCM, Azure, Jamf, and Autopilot

·       Own the strategy development, configuration and overall experience of core platforms and operating systems including Microsoft Windows, Macintosh, iOS, Android, and Print, with an emphasis on providing stability, increased productivity, security, and an intuitive design that is secure and stable.

·       Build a strong resilient VDI platform using Citrix and Windows 365 as the core technologies supporting the solution.

·       Deliver safe and secure core applications including browsers (Chrome, Edge) and partner with application owners to package and distribute theirs

·       Partner with SecOps teams to measure and increase the security of the environment through baselines, reporting and implementing solutions that minimize risk and provides a secure solution

·       Develop and execute roadmaps through research and evaluation of emerging technologies and tools to bring the future of computing to TD

·       Collaborate with other stakeholders, support teams, business units, IT peers and leadership to share your vision and incorporate their feedback and ensure maximal business value creation

Depth & Scope:

• Leads Technical solutions at the Product Group level
• Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration
• Advanced and highly specialized knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role
• Expert technical skills and a strong understanding of the team's product; technology and issues
• Provides leadership and guidance to several teams across the enterprise and solves cross-department issues
• Participates in the development of business strategies
• Ensures solutions are consistent with organizational objectives
• Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organization

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 10+ years of development and technology delivery experience with Agile Delivery Experience preferred

Preferred Qualifications:

• Direct, hands-on system administration work experience with technologies mentioned above

• Relevant experience designing, implementing, deploying, and supporting global enterprise-level IT infrastructure solutions

• Experience managing large, geographically-dispersed (both remote and onsite), highly-technical engineering teams and contractors

• Strong analytical, interpersonal, technical, presentation, financial, and project management skills

• Strong enterprise technical architecture skills and knowledge

• Self-motivated with strong leadership/ management abilities, ability to think strategically and globally, and influence others.

• Ability and desire to inspire change, and rethink and improve present circumstances, processes, and technologies

• Direct experience administering and managing collaboration platforms like Exchange Online, Teams, Zoom is a plus

Customer Accountabilities:

• Works closely with partners and stakeholders to ensure technical solutions meet technical direction, requirements, budget, scalability and architectural goals, ensuring all risks and impacts are considered
• Leverages deep technology expertise to support in the creation and delivery of end-to-end technical solutions and help to support driving business outcomes
• Participates in business planning discussions and define the technology delivery approach, and leverages synergies across the various teams and applications
• Acts as lead expert to ensure compliance with enterprise and segment standards (e.g. TOM; enterprise assets)
• Monitors and manages incident escalation process; work with project managers and business partners as needed to efficiently and effectively resolve
• Identifies and implements opportunities to minimize and reduce costs in collaboration with TAO; identifies appropriate solutions and support the deployment of innovative product and software solutions
• Collaborates with partners and project teams on software quality assurance reviews
• Drives and executes on target state and roadmap-based investments
• Executes on strategic solution planning activities or POC
• Works with partners across Technology and apply deep understanding of relevant business needs to identify and leverage synergies across the various areas and projects

Shareholder Accountabilities:

• Anticipates internal/external business and regulatory issues; recommends process/product/organizational improvements
• Manages resource requirements and assignment, ensuring project milestones are met and monitoring to keep projects on schedule and within budget
• Oversees business expenses and FTE plans and ensures controls in place to monitor, effectively track and manage to established plans
• Maintains knowledge and understanding of external development, technology and emerging solutions, market conditions and their impact
• Proactively identifies emerging technologies and innovative solutions for building more robust platform domains
• Interacts with governance and control groups, (e.g. regulatory and operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues / items relating to technology and tools
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit; may take on the role of Chapter Lead as applicable
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging quality engineering best practices
• Works collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.