ETIC, Account Manager - Manager

Who We’re Looking For 

Do you have a proven track record of delivering exceptional client experience and service, creating efficient buying processes for clients, and establishing rhythm and rigour around account management disciplines? 

We’re looking for a Manager to focus on delivering account management excellence as part of our relationship management capability. The role supports a portfolio of clients and delivers a defined catalogue of account management services that promote excellent service for both internal and external clients. 

Key activities include: 

• Establishing account team meetings 

• Pipeline reviews 

• Opportunity management in Salesforce 

• Input into key processes around reporting and service agreements 

You will work directly with clients—predominantly in the procurement space—delivering meaningful interactions that create a positive and consistent client experience. 

About the Account Management Role 

This Manager-level role focuses on delivering best-in-class account management across a portfolio of clients, providing a defined suite of services. 

The Account Management team supports the firm’s Priority Client Programme, and this role is part of a wider community dedicated to those priority clients. 

Depending on the client profile, the role may work alongside a Senior Manager, with both contributing to: 

• Account management best practice across the full sales cycle 

• A consistently high-quality client experience 

• Strong collaboration across teams 

• Incremental growth for the firm 

You will be part of a team of account management specialists, where sharing best practices, success principles, and client management expertise is critical to evolving the service we provide. The role also leverages firmwide insight and trends to support sales performance across the priority client portfolio. 

Your Responsibilities 

As part of the Account Management team, you will be responsible for: 

• Creating an account cadence, ensuring firmwide account teams are aligned on client priorities and strategy 

• Bringing discipline, structure, and support to account teams through management information, market insight, knowledge sharing, and meeting preparation 

• Supporting internal networks (e.g. Commercial Excellence, Risk, Finance) to build a suite of expertise across the client portfolio and drive efficiencies in responding to client requests 

• Owning the delivery of timely client reporting, including regulatory reporting, working with Integrated Services to ensure accuracy and consistency 

• Supporting the creation of value reports and other client-facing collateral 

• Acting as a subject matter expert on account excellence technology (e.g. Salesforce), ensuring it enhances client service 

• Ensuring data hygiene and accuracy across Salesforce client records, including sales pipeline information, to enable collaboration and a single view of client activity 

• Tracking client stakeholder changes using tools such as LinkedIn and maintaining governance across Salesforce contact records and client outreach cadence 

• Driving client feedback volumes, creating feedback loops back into account teams and embedding client insight into all activity 

Skills and Experience Required 

• Excellent communication skills with strong gravitas when engaging senior stakeholders (clients and internal leaders) 

• Expert understanding of best practice account management, with the ability to implement strategic and tactical initiatives 

• Creative communicator, able to articulate key business messages to diverse audiences 

• Proven track record in customer service, account management, and sales within a highly competitive B2B environment 

• Proactive self-starter, able to manage a personal portfolio while working effectively within a team 

• Highly collaborative, contributing actively to the wider Account Management capability 

• Understanding of sales methodologies and their application to building meaningful client relationships 

• Strong attention to detail, ensuring accuracy in client-facing materials and reports 

• Solid understanding of CRM platforms; Salesforce knowledge is an advantage 

About the Team 

The Account Management team focuses on the firm’s priority accounts across multiple segments, supporting Lead Relationship Partners and account teams to drive profitable revenue growth and deliver exceptional client value. 

This role sits within the Account Management capability, which is part of the Sales capability under the Sales and Marketing function. The team supports all aspects of professional services marketing, sales support, and business development. 

Working closely with the Clients and Markets Executive, the team builds and sustains competitive advantage by executing the firm’s go-to-market strategy through expertise, talent, and assets. Our culture is rooted in: 

• Client-centricity 

• Commercial mindset 

• Consistent quality and excellence 

These principles underpin everything we do, every day.