ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Greets guests in the Spa, ensuring they are comfortable, and providing best in class facials, waxing and skincare while using several different types of facial techniques. Maintains the highest level of product knowledge and complete knowledge of all skin care services offered. Understands ingredients in products and can explain their benefits to guests. Answers guests’ questions in a knowledgeable and professional manner, while monitoring and adhering to time schedule throughout shift.
2. Prepares room and tools necessary for scheduled treatments. Ensures treatment room and areas are clean and sanitized using approved sanitizing procedures while following all required health and safety guidelines. Restocks treatment products in treatment areas. Removes soiled laundry and resets with clean laundry with highest level of safety and sanitizing practices throughout shift. Assists as needed with opening and closing duties for Spa Services while ensuring cleanliness, health and safety of all Spa facilities, Spa treatment areas, and dispensary of professional Spa products.
Communicates with guests to identify any medical/allergy concerns while discussing the guests’ general wellness and service goals, prior to conducting service. Exhibits genuine sense of concern for guests’ comfort and safety while creating a “Guest for Life” by providing best in class experience through personalized service.
3. Upholds enterprise and Department policies and procedures as well as Standard Operating Procedures. Assists with day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance.
4. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma or GED required.
Minimum of one (1) year as a practicing certified Esthetician required.
Minimum of one (1) years of Spa operations and service experience required.
Minimum of three (3) years of high-level facial and waxing knowledge and experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must have the ability to communicate verbally across all levels of the enterprise.
Must have good presentation skills.
Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must receive State Certification from California.
Must have minimum standards for training and curriculum by California requirements/guidelines.
Professional Esthetician license in California required.
No Driving Responsibilities: Role does not require a driver’s license or insurance.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other
office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!