London Regional Veterinary Emergency & Referral Hospital is a veterinary emergency and referral hospital that delivers expert care and treatment 24 hours a day, 7 days a week. London Regional offers a range of specialty services, including surgery, internal medicine, and neurology. Our emergency service is staffed 24/7 by a team of experienced emergency veterinarians. Our staff of 65 dedicated doctors, technicians and hospital staff are committed to providing excellent, compassionate care for pets.
The ER Manager is a full-time role, reporting directly to the General Manager.
Position Summary:
The ER Manager is responsible for ensuring the efficient and effective operation of the emergency service while fostering a positive, collaborative, and productive work environment. This leadership role is accountable for the overall management and operational success of the ER, including team supervision, clinical oversight, performance management, staffing, efficiency improvements and adherence to hospital policies and protocols. The ER Manager plays a key role in training, development, and conflict resolution within the department. We are looking for a leader who wants to roll up their sleeves and be on the floor with their team!
Veterinary industry experience is not required, but special consideration will be given to RVTs with a business background/interest.
Responsibilities:
As a key member of the Senior Leadership Team (SLT), the ER Manager is responsible for the following:
Oversee the daily operations of the ER team, including Veterinarians (DVMs), Registered Veterinary Technicians (RVTs), Technician Assistants (TAs), and other support staff, in collaboration with the General Manager (GM) and other technical managers
Lead and manage the RVTs and Tas, including mentoring and developing associates, promoting a culture of continuous learning and professional growth
Oversee scheduling, shift coverage, and ensure appropriate staffing levels
Working collaboratively as an active member of London Regional’s Senior Leadership Team (SLT) and contributing ideas and feedback on hospital-wide initiatives and operations
Manage workflow and ensure consistent, high-quality patient care and client service
Ensure compliance with hospital policies and procedures in coordination with the GM and Lead ER DVMs
Conduct performance management activities, including coaching, performance reviews, conflict resolution, and disciplinary actions
Establish staffing needs in collaboration with other technical managers
Submit requests for additional staff and recruit, hire and train the new staff
Support the hiring and onboarding of technical staff, DVMs, and support team members
In partnership with other technical managers, recruit and lead the student externship/internship programs to ensure London Regional hires and develops the brightest and best technicians and technician assistants
Coordinate and lead various meetings and committees, including department and inter-departmental meetings
Perform consistent and regular follow-up on outstanding issues about workload, performance issues/challenges and other organizational concerns
Point person for authorization of any overtime and on-call requests
In collaboration with the Client Service Manager, manage client concerns and complaints professionally and promptly
Ensure adherence to all federal and provincial animal health laws and regulations
Provide weekly updates to the General Manager
Perform administrative functions as required
Key Qualifications & Skills:
Strong leadership and team management skills
Demonstrated ability to motivate and support a multidisciplinary team
Experience with performance management and conflict resolution
Excellent organizational, communication, and time management skills
A commitment to maintaining a high standard of patient care and client service
What VCA Canada Offers
RRSP Employer 5 % Match Program – saving for your future just got easier!
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A caring culture of Wellness and Appreciation!
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Competitive wages and health/dental benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
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